Patient Accounts Manager

Management/Administration Lawrence, Kansas


Description

Take Your Career to the Next Level with LMH Health!!

At LMH Health, we are committed to being a partner for lifelong health to the community. We are looking for patient-focused Patient Account Manager to join our team. The Patient Accounts Manager oversees the output and quality of back-end business functions.  In collaboration with the Director of Revenue Cycle identifies strategies for performance improvement and process improvement within the revenue cycle.  This position manages and monitors the performance of Patient Accounting staff.  Works with all hospital departments on revenue cycle issues. The Patient Accounts manager is responsible for much of Lawrence Memorial Hospital’s financial health as is the staff he/she supervises and their associated functions play a large role in reimbursement and cash flow.

 

Top Reasons to work at LMH Health

  • Join a Team that Cares About the Community
  • ** $5000 Sign on Bonus **
  • Tuition Reimbursement to Support Continuing Education
  • Professional Development and Recognition

 

Responsibilities

  • Supervises Patient Account’s personnel in the completion of all essential functions including billing, collections, accounts receivable, and denials management
  • Monitors quality and productivity levels for both individual staff members and the team as a whole; identifies and re-trains underperforming staff members as needed
  • Measures and compares key performance indicators; helps plan initiatives to increase performance as needed
  • Launches new reimbursement and collection initiatives with staff on regular basis, brainstorms methods for achieving them, and carries projects through until goas are successfully achieved
  • Ensures timely billing and proactively investigates and addresses potential billing process inefficiencies
  • Analyzes data and prepares reports on collections performance, governmental and commercial payer reimbursement, payment arrangements, etc. as required and/or requested
  • Stays informed on current payer contracts, regulation changes, and other sources of impact; and immediately informs staff of any shifts through memos, meetings, or personal interactions
  • Serves as a resource for staff/patient questions related to patient account functions
  • Troubleshoots and resolves any technological or process issues encountered throughout daily activities
  • Manages all aspects of the Patient Accounts staff and department by orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing; enforcing policies and procedures ensuring compliance with applicable laws
  • Performs other duties as needed or assigned.

Qualifications:

Required: 

  • Bachelor’s degree in accounting, finance, business administration, or related field
  • Minimum of three (3) years office management or related supervisory experience
  • Minimum of five (5) years Patient Accounting experience (in areas such as accounts receivable, collections, billing, financial counseling, etc.) 

 

Our Values

Patient 1st – We consider the patient first in everything we do.

Better Together – We are part of the LMH team that works together to achieve excellence.

Speak Up – We embrace a transparent culture of open, respectful communication where ideas are valued and solutions are created.

Innovate! – We actively explore new ideas and approach change with agility and an open mind.

Own It/Solve It – We hold ourselves accountable for our actions and we collaborate for solutions.

In Joy – We create a workplace that is both fun and meaningful.

At LMH Health we value inclusion and diversity. We are an equal opportunity employer and encourage all to apply. Employment is decided on the basis of experience and qualifications that meet the business need.

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