Before LiveVox, our founders, CEO, Louis Summe, and EVP, Product, Larry Siegel, worked in large tech firms where innovation often became a casualty of efficiency. With this in mind, they designed guiding principles for LiveVox to preserve our entrepreneurial culture and build a strong growth company.
These guidelines have come to define the ‘LiveVox Way’:
DEVELOPING GREAT PEOPLE
To us this means that every employee has the ability to learn, develop, and move forward with their career. Exemplifying the ‘promote from within’ culture, over a quarter of our employees are promoted every year and half of our managers are created within our existing teams.
MARRYING INNOVATION AND DISCIPLINE
LiveVox believes in innovation that solves the problems of today – and tomorrow. To achieve this, LiveVox invests heavily in understanding the insights of market trends, client feedback, and industry expertise to help guide the direction of our new products.
BUILDING SUSTAINABLE COMPETITIVE ADVANTAGE
Large engineering and development operations spanning US, Colombia, and India are locally empowered yet globally teamed to create, develop, and implement cutting-edge solutions. This approach to competitive advantage has helped LiveVox’s continuous year over year growth.
DATA-DRIVEN INNOVATION CYCLES (DDI)
With knowledge comes power. We strongly believe in the power of this method to empower people and businesses. Whether in a quarterly business review or an engineering reflection session, we equip you to use data to refine, iterate and continuously improve. LiveVox supports this core belief through embedding these practices in our employee enrichment and product development strategies.
DIFFERENTIATED ‘CLOUD 1ST COMPANY’
Cloud from our inception, is the foundation of our solutions rooted in the ability to provide speed, flexibility, collaboration and ability to think outside of the box. Working at LiveVox, you will find those concepts reflected in our operational approach. Each department provides employees the freedom and resources to impact our business and drive their career growth.
At LiveVox, we don’t ‘follow’ the LiveVox Way… we lead with it.
LiveVox, and the LiveVox Way, delivers transformational career experiences. Come join us and start your LiveVox journey.
Louis and Larry found ‘Tools for Health’ in Ardsley New York.
LiveVox India Ltd. opens in Bangalore.
Solution targets healthcare and financial services.
Rename LiveVox; establish HQ in San Francisco.
Open Atlanta, Georgia office.
Establish LiveVox Colombia SAS in Medellin.
1st cloud company to deliver call directing intelligence; begin displacing premise-based dialers.
LiveVox is 100 People strong!
Winner of Frost and Sullivan Award; Best Brand of Hosted Outbound Customer Contact Solution, US.
Winner of ‘Technovation’ Award; significant innovation in our industry.
Winner of American Teleservices Association Technovation Award.
Winner of TMC, Communications Solutions Product of the Year; demonstrated excellence in innovation.
Release Human Call Initiator (HCI), innovative compliance technology.
LiveVox S.A.S opens office in Medellin, Colombia.
Golden Gate Capital investment takes majority stake in LiveVox.
Winner of TMC, CUSTOMER Product of the Year Award; best solution for clients to exceed their customers’ expectations.
Advanced Technology Group launches Business Intelligence (BI) module.
12 billion annual interactions; largest pure cloud contact center.
LiveVox wins contact center technology of the year award!
LiveVox U-Series is GA! Simplifying Digital Transformation.
LiveVox is 400 People strong!
Achieve YOY 25% CAGR.
230+ customers with 96% revenue retention!
Open Littleton, Denver office.
LiveVox selected as Omnichannel Solution of the Year Finalist by CCW.