Before LiveVox, our founders, CEO, Louis Summe, and EVP, Product, Larry Siegel, worked in large tech firms where innovation often became a casualty of efficiency. With this in mind, they designed guiding principles for LiveVox to preserve our entrepreneurial culture and build a strong growth company.

These guidelines have come to define the ‘LiveVox Way’:

DEVELOPING GREAT PEOPLE

To us this means that every employee has the ability to learn, develop, and move forward with their career. Exemplifying the ‘promote from within’ culture, over a quarter of our employees are promoted every year and half of our managers are created within our existing teams.

MARRYING INNOVATION AND DISCIPLINE

LiveVox believes in innovation that solves the problems of today – and tomorrow. To achieve this, LiveVox invests heavily in understanding the insights of market trends, client feedback, and industry expertise to help guide the direction of our new products.

BUILDING SUSTAINABLE COMPETITIVE ADVANTAGE

Large engineering and development operations spanning US, Colombia, and India are locally empowered yet globally teamed to create, develop, and implement cutting-edge solutions. This approach to competitive advantage has helped LiveVox’s continuous year over year growth.

DATA-DRIVEN INNOVATION CYCLES (DDI)

With knowledge comes power. We strongly believe in the power of this method to empower people and businesses. Whether in a quarterly business review or an engineering reflection session, we equip you to use data to refine, iterate and continuously improve. LiveVox supports this core belief through embedding these practices in our employee enrichment and product development strategies.

DIFFERENTIATED ‘CLOUD 1ST COMPANY’

Cloud from our inception, is the foundation of our solutions rooted in the ability to provide speed, flexibility, collaboration and ability to think outside of the box. Working at LiveVox, you will find those concepts reflected in our operational approach. Each department provides employees the freedom and resources to impact our business and drive their career growth.

At LiveVox, we don’t ‘follow’ the LiveVox Way… we lead with it.

LiveVox, and the LiveVox Way, delivers transformational career experiences. Come join us and start your LiveVox journey.

Our Journey

2001

Louis and Larry found ‘Tools for Health’ in Ardsley New York.

2006

LiveVox India Ltd. opens in Bangalore.

2006

Solution targets healthcare and financial services.

2006

Rename LiveVox; establish HQ in San Francisco.

2008

Open Atlanta, Georgia office.

2008

Establish LiveVox Colombia SAS in Medellin.

2008

1st cloud company to deliver call directing intelligence; begin displacing premise-based dialers.

2009

LiveVox is 100 People strong!

2010

Winner of Frost and Sullivan Award; Best Brand of Hosted Outbound Customer Contact Solution, US.

2011

Winner of ‘Technovation’ Award; significant innovation in our industry.

2011

Winner of American Teleservices Association Technovation Award.

2012

Winner of TMC, Communications Solutions Product of the Year; demonstrated excellence in innovation.

2013

Release Human Call Initiator (HCI), innovative compliance technology.

2013

LiveVox S.A.S opens office in Medellin, Colombia.

2014

Golden Gate Capital investment takes majority stake in LiveVox.

2015

Winner of TMC, CUSTOMER Product of the Year Award; best solution for clients to exceed their customers’ expectations.

2016

Advanced Technology Group launches Business Intelligence (BI) module.

2018

12 billion annual interactions; largest pure cloud contact center.

2018

LiveVox wins contact center technology of the year award!

2018

LiveVox U-Series is GA! Simplifying Digital Transformation.

2018

LiveVox is 400 People strong!

2018

Achieve YOY 25% CAGR.

2019

230+ customers with 96% revenue retention!

2019

Open Littleton, Denver office.

2019

LiveVox selected as Omnichannel Solution of the Year Finalist by CCW.