Senior Manager, Customer Enablement

Sales/ Business Development Chicago, United States


Description

The Opportunity:

The Senior Manager, Customer Enablement will own driving success for our customers. This includes providing vision and guidance to the go-to-market team while driving activities to retain and grow the company’s annual recurring revenue (ARR). The Senior Manager is expected to influence value through higher product adoption, customer satisfaction and greater advocacy.

The ideal candidate will have strong empathy for customers AND passion for revenue and growth.  Also, the ability to define and develop a concise vision and drive results. Deep analytical, organizational and problem-solving skills are important. Knowing how to celebrate wins and have fun is a must!

Litera Drafting Solutions:

Litera’s drafting solutions automate the process for end users to create high-quality first draft documents faster, simplify fixes for technical and legal structure issues, and help to manage increased complexity in the collaboration process, so lawyers can spend more time with clients delivering value. 

Immediate Responsibilities:

  • Get trained on Litera’s core values and see an overview of our solutions
  • Meet direct reports and review goals, initiatives, and specific objectives
  • Meet with key stakeholders across the business
  • Learn best practices, processes, and business tools used
  • Understand key metrics and reporting

Within 30 Days, You Will:

  • Understand our industry, competitors, business, differentiators, and how to influence adoption
  • Learn our products and roadmap to identify the ways to maximize customer value
  • Review Customer Center, QRGs, implementation packages, and customer documentation to understand and assess consistency and clarity of our current offerings
  • Participate in cross functional leadership and customer meetings
  • Identify areas for improvement and suggest resolutions

Within 90 Days, You Will:

  • Execute creative adoption programs, measure results, and iterate quickly
  • Develop persona based adoption assets
  • Leverage analytics to inform prioritization and decisions
  • Define path to achieve strategic outcomes

Long Term, You Will:

  • Drive the effectiveness and efficiency in the post-sale customer experience
  • Develop, coach, and mentor a team responsible for developing resources and delivering of adoption related activities
  • Execute effective adoption strategy
  • Scale and improve processes
  • Provide best practice guidance on how to drive outcomes
  • Present company vision, direction and strategy to executive-level roles
  • Drive Annual Recurring Revenue (ARR) growth
  • Act as a trusted advisor to Senior Leadership Team and board by reporting key metrics, preparing board presentation content, and leading internal and external meetings
  • Help lead change and business transformation

About You

  • Bachelor’s degree
  • Speak with confidence and authenticity
  • Strong leadership skills that inspire action
  • Innovative, analytical, and strategic thinker
  • Ability to lead and influence teams to drive success
  • Ability to drive cross-functional alignment and synergy
  • Strong interpersonal skills with proven ability to build relationships at all levels
  • Success in customer-centric, results-driven environment

Our Story:

Litera is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving over 90% of the world’s largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company selected for Crain’s Best Places to Work in Chicago, we believe professional development, rewards programs, open communication, investing in our employees, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.