Site Reliability Engineer

Engineering Ahmedabad, Gujarat


Job Title: Site Reliability Engineer
Location: Ahmedabad, Gujarat
Job Description template - 1/12/2018 9:58:21 AM
Position Summary: As a site reliability engineer you will have an opportunity to build a world class
operations center for our production software deployed on premised and cloud services. You will
instrument tools to make proactive decisions in meeting our SLAs for the uptime of our products. You
are a key stakeholder in incident response, troubleshooting, network planning and procedures
Key Responsibilities:
Responsible for providing technical support and monitoring of day to day operations of our
production environments
Monitoring infrastructure using a variety of tools and react to resolve any alerts which may arise
and ensure system uptime meeting service level agreements
Escalating any incidents that cannot be resolved within specified time frames to relevant team
members and work with them until the incident is resolved
Document and record steps towards resolution of an incident and add this to the knowledge
database for future referral
Planning and coordinating updates, installations, and deployments
Identify ways to improve existing systems, determine cost benefits, and recommend solutions
Support a variety of Litera customers who have various technical environments, SLA's and
technical needs
Build strong and effective working relationships with Engineering and Management
Operate in a 24 X 7 Network Operations Center; this includes shift work and weekends
• 6+ years of experience deploying and supporting SaaS and Web applications
• Experience with CI/CD tools such as Bamboo, Jenkins, Docker, Maven
• Experience with scripting using PowerShell and/or python
• Experience managing Linux (Ubuntu) and Windows systems
• Experience managing and supporting cloud platforms (i.e. Azure, AWS)
• Good understanding of standard networking protocols and components such as HTTP, DNS,
TCP/IP, VPN, Networking and load balancing
• Knowledge of monitoring and logging software (i.e. ELK, Prometheus, Grafana, AppDynamics,
• Familiarity with configuration-as-code tools such as Ansible and Terraform
• Previous NOC experience
• Strong communication and problem-solving skills with the ability to communicate clearly and
calmly with customers and technical personnel in high-stress situations
Who We Are:
Litera, headquartered in Chicago, IL, is a fast-growing software company and one of the leading legal
technology suppliers in the world. Serving over 90% of the world's largest law firms, our software is used
by hundreds of thousands of lawyers every day. As a company recently selected for Crain's Best Places
to Work in Chicago, we believe professional development, rewards programs, open communication, and

Job Title: Site Reliability Engineer
Location: Ahmedabad, Gujarat
Job Description template - 1/12/2018 9:58:21 AM
transparent leadership all contribute to a unique and open work environment. Our employees have the
ability to make a direct impact on the future of the company while enjoying random ice cream and bagel
parties, cold brew on tap, and an occasional ping pong match.