Cloud Systems Engineer

Information Technology Ahmedabad, Gujarat


Looking for System Engineer 
Years of Experience: 6+ years

Job Description:

Tier 1, Tier 2, and Tier 3 IT Help and Service Desk Responsibilities
• Analysis and resolution of complex issues such as Active Directory replication errors, Azure resource high CPU usage and Network traffic interruption
• Research, plan and implement complex desktop or infrastructure projects
• Execute strategic plans tasked by management
• Draw on internal and external resources to complete complex projects
• Work with management and other departments to understand business requirements and implement technology solutions for those requirements
• Continually improve the systems, processes and policies in support of the company’s mission.
• Provide guidance to junior team members on how to adhere Standard Operating Procedures, best practices and meet SLA
Understand team and company priorities and arrive at solutions that fit those priorities
• Think abstractly about how technology solutions can resolve a business problem, then work to implement a real-world solution
• Independently provide training or project leadership to accomplish team goals
• Effectively communicate solutions as needed. Provide training to internal users if required post-implementation.
• Solve complex problems with all of the Litera’s products.
• Ability to provide leadership to other team members as needed, including taking on responsibility for longer-term projects.  
• Administration of Azure Subscriptions and Resource groups (creation/modification)
• Administration of RMM/MDM Platform (Creating and Maintaining Policies/Groups/Devices/Software)
• Administration of Local Domain, Exchange and O365 (Building of domain, policies and procedures)
• Administration of VMWARE vCenter/ESXi (Cluster/Network/VM/Policy)
• Basic Design of Azure infrastructure virtual network, app insights and virtual machines
• Network level design of LAN
• Deployment and Administration of Cisco Firewalls/switches including ASA and Meraki
• Maintenance of SAN (managing available disk and security)
• Configuration of SQL Servers and Databases (maintaining and security)
• Administration of PRTG IT Alerting system (creating asset list, alert metrics, and notification list)

May interact with any/all users in the company.  Interaction is via any one of the following:  IT Help Desk Service (currently Fresh service), email, phone, Microsoft Teams, and remote support application.  In-person interaction when located in same office.

Provides first response when Tier 1, Tier 2 and Tier 3 Analyst are unavailable.
• 95% Assigned tickets are completed within 24 hours
• Competency with core Help and Service Desk procedures: Responses, categorization, resolution, assignment of tickets, etc.
• Demonstrated IT Support proficiency in areas of responsibility
• Team members are assisted to complete their assignments within the given timeframe
• Standard Operating Procedures and best practices are utilized and meeting SLA
• Ability to identify development opportunities for other team members
• Projects meet all deadlines and milestones with minimal supervision