Accounts Receivable Support Specialist

Accounting & FinanceHybrid Remote, Pristina, Albania


Location & Type
Pristina, Kosovo - Hybrid

Our Story

Litera, headquartered in Chicago, IL, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving over 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recently selected for Crain's Best Places to Work in Chicago, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and can make a direct impact on the future of the company.

The Opportunity

We are seeking a and highly motivated Accounts Receivable Support Specialist, interested in contributing to the success of an exciting and fast-moving company. The Accounts Receivable Support Specialist will be responsible for ensuring that the Litera Finance team interacts with its customers in a timely and professional manner. The individual will need to be comfortable in managing multiple priorities on a daily basis, with responsibility for owning the Accounts Receivable mailbox. This position will have contact with multiple departments which requires strong interpersonal communication skills both written and verbal.

A Day in the Life

  • Managing the Accounts Receivable mailbox, ensuring all customers are responded to within a 48-hour period
  • Keep good records of all communications with customers, including bills sent and any correspondence received
  • Escalate issues relating to customers to the senior members of the business in a timely manner
  • Good understanding of the Order-to-Cash process, including areas such as superseding and complex billing schedules
  • Basic understanding the aspects of international sales tax that applies to the Group
  • Focus on driving continuous improvement to increase the efficiency and effectiveness of the Process/Business
  • Ensure all processes/activities are documented and should be reviewed as per defined timelines
  • Implementation of process controls and adhere as per compliance requirement

Role progression

Within 1 month, you will:

  • Complete onboarding process
  • Full ownership of the Accounts Receivable mailbox
  • Meet team members as well as outsourced NetSuite support consultants
  • Familiarize yourself with the financial systems (NetSuite and Salesforce), legal structure of the company and chart of accounts
  • Gain a general understanding of the Group’s systems (NetSuite and Salesforce) as well as the order-to cash process

Within 3 months, you will:

  • Continue to develop understanding of NetSuite and Order-to-Cash Process
  • Ensure that all customers are responded to within a 48 hour period

Within 6 months, you will:

  • Understand more complex areas of the order-to-cash process, including special billing requests and superseding existing deals
  • Gain an understanding of the Global Sales taxation which impacts the different trading entities of the Group

About You

  • 1-2 years of experience primarily in a customer billing-focused role
  • Ability to manage own time effectively
  • Effective working in an international team
  • Particular focus on customer experience (internal and external)
  • Experience with systems such as NetSuite and Salesforce would be advantageous
  • A strong desire to keep learning new things!

What Sets us Apart?

  • Opportunity to make a difference in a rapidly growing company
  • You will be challenged and encouraged to broaden your skills
  • Great health benefits, PTO, and holiday policies
  • Casual and flexible work environment