Product Manager

ProductRemote, Canada


Description

We’re Kira Systems at Litera! We’ve built machine learning software that enlightens the world’s enterprises by enabling them to truly know what’s in their contracts and documents. We’re deliberate in our decision making, clear on our mission and – most importantly – passionate about pairing the power of human know- how with a powerful product.

We’ve got most of the Kira team in Toronto, but we’re a global workforce. From building trusted partnerships with our clients to delivering an employee experience that is second to none, our people are at the center of all that we do.

We’re looking for a Product Manager who is not afraid to lead and to make the hard decisions required to deliver software that provides a world-class experience. We strive to design solutions that our customers and users didn’t even know were possible.

You will work with customers to uncover and document important, unmet needs, and work with one or more cross functional teams to advance our software. You collaborate with our Design and Technology teams to bring new features to market. This role is responsible for the complete product lifecycle including developing and managing the roadmap, launching new features with Marketing, Sales and Support, planning on communicating new features to users and gathering feedback to refine what’s been released.

 

A DAY IN THE LIFE

The Customer –Product Managers are responsible for clearly articulating who our customers are and priorities across personas. Direct customer engagement in meetings to discuss needs and concerns as well as inform on roadmap intentions are critical for properly prioritizing our engineering efforts. Skilled at tracking and understanding customer data is critical.

The Market –Product Managers need to be the expert on what the competition is doing as well as where the market is heading from trends perspective. A great Product Manager is responsible for a deep understanding of how we differentiate, but not just for difference's sake, but to support our position in the market.

The Requirements – Define engineering efforts through authoring Epics and Stories that clearly define WHO the feature or experience is for, written in the user voice and the WHY this effort is value. Clear prioritization is critical with a rolling monthly updated roadmap modified and fresh based on latest data and customer information.

The Narrative, The Vision – Everyone from engineering, QA, User Experience, marketing, etc. need to know what narrative we are trying to tell with the work we are doing. Not the “What” but the “Why” does it matter. A coherent vision told as a story in the user voice is critical for aligning all disciplines to the same goal.

The Roadmap – What is coming next? When is it coming? You will drive the beating heart of the Product Development organization being updated every month with latest adjustment of prioritization based on customer data, engineering team status and latest strategic priorities. Short term tactical delivery-focused versions worked monthly with longer term versions focused on strategic approach to winning in the market.

The User Experience – Working closely with the Litera Design team to ensure the user experience is a first-class citizen in our product development efforts. While the Product Manager does not own the design direction in isolation but must be passionate about the end user experience and a champion working closely with Design from the discovery to sketch to iteration to delivery ensuring place in the roadmap.

The End-To-EndThe Product Manager’s job does not stop with shepherding the development of the product, on the contrary. Ensuring the Go-To-Market teams are armed to tell the right story and support our customers with confidence is still the responsibility of the Product Manager.

 

ROLE PROGRESSION

Within 1 month, you will:

  • Complete new hire onboarding, including eLearning courses, instructor-led training, and more
  • Train on Litera’s core values and get an overview of our solutions
  • Meet team members and review goals, initiatives, and specific objectives
  • Meet with key stakeholders across the business
  • Review and understand core market problems, value propositions, and features of the Kira
  • Use Kira to train some machine learning models
  • Learn our current product roadmap
  • Learn the product roadmap creation, development and release processes.
  • Talk to and learn from our customers

 

Within 3 months, you will:

  • Contribute to our initiative and epic research and development process
  • Understand Kira’s market, personas, buyers, buying dynamics, and key user workflows
  • Communicate with customers and prospects to listen and understand the voice of the customer.
  • Drive conversations about where product should be going, encouraging debate and critique
  • Contribute to a product release by validating and testing assumptions
  • Analyze your product’s past releases to identify focuses, compromises, and areas for improvement
  • Evaluate new feature and enhancement requests
  • Become an autonomous member of the product team and independently plan work to meet deadlines
  • Present your roadmap themes, goals and supporting initiatives to the team

 

Within 6 months, you will:

  • Develop epics from first idea to validated story
  • Serve as a subject matter expert for how users perform their jobs and feature requests for your product
  • Innovate and advocate for new strategies and product direction
  • Know why Litera is winning and losing in the market. Drive changes to the product that will create improvement.

 

About you

  • You are analytical and try to find ways to validate ideas with experiments and data.
  • You do not let titles or roles get in the way of doing the right things to deliver value to our users
  • You rally people to all pull in the same direction in order to get things done
  • You have excellent communication skills, written and verbal, with the ability to take complex business requirements and translate them to a form that’s widely understandable
  • You can think through and advise about how small changes or requests can have strategic impacts across all levels of the business
  • You’re comfortable speaking with a wide range of internal and external stakeholders and able to seek out conversations and discussions yourself
  • You are self-motivated with curiosity about how our customers work, and passionate about delivering great user experiences
  • You’re comfortable balancing competing priorities while working with and solving problems for customers.
  • You don’t shy away from awkward situations or being clear when you can’t commit to something
  • At least 3+ years in product management experience, though more is welcome.
  • Legal technology industry experience is a bonus

What Sets us Apart?

  • Work with a team that has a proven track record
  • Our company growth will challenge, and encourage you to broaden your skills
  • Generous allocation of paid time off, and flexible work hours
  • Available merit-based cash bonus plan
  • Many opportunities for rewards and recognition