Contract Renewal Coordinator

Other Ahmedabad, Gujarat


Description

A Day in the Life:

          Review customer licensing and profile data

          Develop single, multiple, and co-termed product renewal order forms

          Process signed orders in Salesforce and follow process to invoice customers

          Push unsigned orders to NetSuite and invoice customers

          Apply cash payments, close opportunities, and modify revenue recognition schedules as needed 

          Respond to customer disputes and adjust invoicing accordingly

          Update and manage key information in Salesforce

          Track progress using dashboard and reporting

          Monitor key performance metrics

Role Progression:

Within 1 month, you will:

          Complete new hire onboarding including eLearning courses, instructor led training, and more

          Learn best practices, processes, and business tools used including Salesforce, NetSuite, Microsoft Outlook, and our renewal quoting solution

          Independently create basic customer renewal order forms

          Update and manage key information in Salesforce

          Track progress using dashboard and reporting

          Understand NPS, Net Retention and other influencing metrics

Within 3 months, you will:

          Independently plan work to meet deadlines and manage priorities

          Analyze customer account data and use information to guide activity

          Develop complex single, multiple, and co-termed product renewal order forms

          Process signed orders in Salesforce and follow process to invoice customers

          Provide status updates and reporting details

Within 6 months, you will:

  • Identify areas for process improvement to positively influence customer experience

About you:

  • Have high attention to detail and work quality
  • Problem solving and ability to manage priorities
  • Curiosity and persistence in understanding detailed customer data
  • Self-motivated and takes initiative

Our Story:

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Contract Renewal Coordinator (002) ET edits - 10/21/2020 9:29:02 AM