Litera Careers

A Day in the Life:

•          Review customer licensing and profile data

•          Develop single, multiple, and co-termed product renewal order forms

•          Process signed orders in Salesforce and follow process to invoice customers

•          Push unsigned orders to NetSuite and invoice customers

•          Apply cash payments, close opportunities, and modify revenue recognition schedules as needed 

•          Respond to customer disputes and adjust invoicing accordingly

•          Update and manage key information in Salesforce

•          Track progress using dashboard and reporting

•          Monitor key performance metrics

Role Progression:

Within 1 month, you will:

•          Complete new hire onboarding including eLearning courses, instructor led training, and more

•          Learn best practices, processes, and business tools used including Salesforce, NetSuite, Microsoft Outlook, and our renewal quoting solution

•          Independently create basic customer renewal order forms

•          Update and manage key information in Salesforce

•          Track progress using dashboard and reporting

•          Understand NPS, Net Retention and other influencing metrics

Within 3 months, you will:

•          Independently plan work to meet deadlines and manage priorities

•          Analyze customer account data and use information to guide activity

•          Develop complex single, multiple, and co-termed product renewal order forms

•          Process signed orders in Salesforce and follow process to invoice customers

•          Provide status updates and reporting details

Within 6 months, you will:

• Identify areas for process improvement to positively influence customer experience

About you:

• Have high attention to detail and work quality
• Problem solving and ability to manage priorities
• Curiosity and persistence in understanding detailed customer data
• Self-motivated and takes initiative

Our Story:

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