Member Engagement Support / Consultant

Customer Support  |  Omaha, Nebraska

Position description

Position at LinkedIn

Responsibilities:

  • Educating members on best practices for success.
  • Interacting with members via phone, email, chat or a combination of these channels.
  • Being the first line of contact for members with support inquiries.
  • Gathering member feedback for product teams to enhance the product(s).
  • Upholding LinkedIn’s member’s first mentality in words and actions.
  • Lead live customer-facing webinars and address live questions

Basic Qualifications:

  • BS/BA Degree or equivalent work experience
  • 3+ years of experience in one or more of the following areas: Customer Support, Sales, Retention, Marketing or Account Management

Preferred Qualifications:

  • Aptitude for new technology, and social media
  • Ability to communicate with outstanding written and verbal skills to understand and surface customer needs and intent
  • Direct experience in utilizing analytical skills to identify critical trends and customer satisfaction
  • Demonstrated relationship management skills; results-orientation to meet and exceed assigned customer satisfaction goals
  • Truly understand customer needs and serve as an advocate for the customer’s interests within the LinkedIn organization
  • Team player with demonstrated ability to execute across a cross-functional team and work independently


Equal Opportunity Statement

LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here. Please reference the Equal Employment Opportunity statement here and supplement here for more information.

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In your email, please include the following: (1) confirm you have a disability; (2) identify the disability-related limitation that needs to be accommodated, and (3) if known, describe the specific accommodation requested for the disability-related limitation. A response to your request may take up to three business days.

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