Contract Specialist – Sales Solutions

GSO: LSS Sales & SPC  |  Kuala Lumpur, Kuala Lumpur

Position description

Contract Specialist – Sales Solutions

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We are looking for a Contract Specialist, who will be responsible to enable and support the Sales Teams and directly contribute towards growth of the business, but not limited to, negotiating contract terms, mobilizing outstanding invoices, chasing overdue amount, keeping track of open opportunities etc. to ensure business continuity and protecting business from any unforeseen revenue leakage due to unpaid invoices. The incumbent will also be working closely with the Relationship Specialist team and lead, customer sessions, Training and Onboarding and helping them with insights etc.

Responsibilities:

  • Chasing outstanding invoices which are overdue (30+days), negotiating payment terms while adhering to contractual agreement (given book)
  • Reporting bad debts in time, reason of nonpayment and forecasting potential revenue loss to the business
  • Work closely with payment collections team and act as a link between customer, relationship manager and collections team for smooth and continuous dialogue
  • Consulting with Relationship Specialist in arriving at renewal quotes, overcoming objections and adjusting proposal as required to ensure best solution is presented to the customer
  • Helping new customers with Onboarding and existing customers with Adoption, trainings and refresher sessions
  • Conducting regular training and refresher sessions with existing customers to increase adoption
  • Engaging RS Team customer’s with Insights, Content and identifying ways to increase adoption and engagement
  • Maintain records in Salesforce and all account activity

Basic Qualifications:

  • 1+ years of experience in sales or sales support roles
  • Relevant experiencing in collections or enabling smooth contract negotiations
  • Experience working on any CRM tool

Preferred Qualifications:

  • Experience in a software, SaaS or startup environment
  • Experience managing high volume of customers, collections, solving payment disputes
  • Demonstrated ability to collect the outstanding invoices without impacting the relationship
  • Experience in problem solving customer issues and displaying customer centric ideology
  • Proficiency in MS Office (Outlook, Excel, Word and PowerPoint)
  • Excellent communication and project, time and customer management skill


Application Process Information

As a part of the application process for some Sales roles at LinkedIn, candidates may be asked to complete a series of online games, created by pymetrics to assess certain candidate qualities to help evaluate a candidate’s potential match for the position. If the pymetrics process applies to this role, you will receive an invitation with additional information. LinkedIn reviews the pymetrics results alongside other information about candidate qualifications as a part of the application review.

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