Billing Support Associate Analyst

Customer Support  |  Omaha, Nebraska

Position description

Billing Support Specialist

The LinkedIn Billing Support team is seeking an enthusiastic, team-oriented and experienced Billing Support Specialist that takes each inquiry as an opportunity to delight our customers and business partners.  As a Billing Support Specialist you will engage with a talented and fast-moving group of account executives and relationship managers on a daily basis in support of the order to cash cycle for all of our business lines.  You will be the face of LinkedIn to our customers and are entrusted to delight them through your interactions.

Responsibilities:

  • Provide billing support to LinkedIn Corporate Solutions’ both internal and external
  • Oversee and maintain the accuracy of Oracle customer master database
  • Process invoices, credit memos and debit memos in a timely and accurate manner
  • Document all communication with users and accounts accurately and in a timely manner via system tools
  • Ensure that all issues are escalated appropriately to the correct internal departments and management
  • Identify processes and improve efficiency
  • Perform additional duties as required
  • Various shifts available  

Basic Qualifications:

  • 2+ years of account experience dealing with transaction details 

Preferred Qualifications:

  • Degree in Accounting or Finance   
  • Self-motivated team player that can work independently on various projects with cross-functional teams
  • Attention to detail and the ability to prioritize and resolve time sensitive issues with a high degree of precision
  • Strong interpersonal skills, including the ability to communicate effectively in verbally and in writing
  • Possess drive and initiative to embrace opportunities in enhancing knowledge and skills
  • Intermediate Excel skills (e.g. PivotTable and VLOOKUP)
  • 2+ years of experience with any Billing Systems and Salesforce


Equal Opportunity Statement

LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here. Please reference the Equal Employment Opportunity statement here and supplement here for more information.

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