2nd-Shift (Weekend) Concierge
Description
Property: Miranova
At LINK, we lead with purpose, create a culture we love, and never stop seeking new ways to grow. We're not just a real estate company – we're a people company. Our team is dedicated to creating exceptional experiences for residents by providing best-in-class service, hospitality, and community support.
As a Concierge, you will serve as the face of Miranova Condominium and play a critical role in creating a welcoming, safe, and professional environment for residents, guests, vendors, and contractors. This position is responsible for managing building access, assisting residents with daily needs, coordinating amenities and deliveries, and supporting building operations while delivering exceptional customer service.
This is an excellent opportunity to join a growing and dynamic company with a broad future and a promote-from-within company culture.
What You'll Do
- Greet residents, guests, vendors, and contractors in a professional, friendly, and welcoming manner.
- Manage building access by verifying visitors, contractors, deliveries, and service providers.
- Answer and direct incoming phone calls and correspondence while providing timely and accurate information.
- Assist residents with requests including package delivery, grocery assistance, key assistance, amenity reservations, and other concierge services.
- Monitor security cameras and conduct routine patrols of the building, grounds, and parking garage.
- Maintain knowledge of building security systems, emergency procedures, and safety protocols.
- Respond appropriately to emergency situations, including fire, elevator, medical, and security incidents.
- Coordinate resident meeting room reservations and serve as a central point of contact for resident services.
- Manage package deliveries through Building Link, including package registration, notifications, and resident delivery requests.
- Verify contractor work orders and issue building access credentials when appropriate.
- Document incidents, property damage, building concerns, and shift activities through Building Link and shift logs.
- Perform monthly safety inspections and report deficiencies through the work order system.
- Support management with special projects and operational initiatives.
- Assist with valet parking services for residents and guests as needed.
- Foster positive relationships with residents while delivering a luxury hospitality experience.
What You'll Bring
- High school diploma or equivalent required.
- Previous experience in hospitality, concierge services, customer service, residential communities, hotels, or security operations preferred.
- Exceptional customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Ability to remain professional, calm, and composed in high-pressure situations.
- Strong attention to detail and organizational skills.
- Ability to multitask and prioritize responsibilities in a fast-paced environment.
- Strong sense of accountability, ownership, and reliability.
- Ability to work independently while collaborating effectively with team members.
- Proficiency with technology and willingness to learn building management software systems.
Physical Requirements
- Ability to sit, stand, and walk throughout the workday.
- Ability to patrol building grounds and parking areas regularly.
- Ability to lift and carry packages and other items weighing up to 50 pounds.
- Ability to work in a lobby, residential, and hospitality-style environment.
- Ability to respond quickly and effectively during emergency situations.
Why You'll Love Working Here
- Competitive compensation
- Comprehensive benefits package
- 401(k) with company match
- Paid time off and holidays
- Career growth opportunities
- Ongoing training and development
- Supportive and collaborative team environment
- Promote-from-within culture
At LINK, we are committed to creating communities where residents love to live and employees love to work. If you have a passion for hospitality, customer service, and creating exceptional resident experiences, we would love to hear from you.
LINK is an Equal Opportunity Employer and values diversity at all levels of the organization.