Leasing Consultant
Description
Job Title Sales Consultant
Company Link Real Estate Group
Department Performance Management
Reports To Performance Manager
Wage Category Non-Exempt
General Summary
Under general direction, the Sales Consultant (SC) is responsible for all aspects of leasing production at an assigned apartment community.
Essential Job Duties and Core Responsibilities
- Meet, greet and tour leasing prospects
- Ensure that both individual and group leasing targets are achieved for the community and proactively communicate both opportunities or threats to the Performance Manager
- Ensure that all online rental inquiries are responded to quickly and effectively
- Maintain an in-depth understanding of site leasing trends, traffic patterns and product availability
- Ensure all sales and leasing models are maintained to the highest standards of cleanliness and maintenance and proactively communicate any problems to the appropriate party to address
- Ensure daily that the “tour route” to all show units and models are maintained to the highest standard of cleanliness and maintenance and proactively communicate any problems to the appropriate party to address
- Properly close the leasing process by asking for the sale
- Ensure all lead information is correct and complete within the property management software
- Ensure all prospects are followed up with through either text, email, phone or letter
- Effectively manage the community waitlist and communicate with prospects as changes occur
- Warm call prospects as needed
- Ensure the proper execution of all screening procedures
- Ensure the proper preparation and execution of the lease agreement and related move-in paperwork
- Ensure the proper collection of all funds and move-in related fees
- Ensure “model open” signs are put out and brought in daily and that they maintain an acceptable appearance
- Provide support and assistance to all customer service efforts at the community
- Completes other tasks as directed and assigned
Job Requirements
- Work requires the ability to work independently and in a team environment
- Work requires strong customer service skills
- Work requires strong attention to detail, accuracy, strong organizational, multi-tasking, planning and time management skills
- Work requires the ability to adhere and ensure all safety policies and procedures are followed at all times
- Work requires excellent interpersonal skills including strong verbal and written communication skills
- Work requires a positive, get the job done attitude.
- Work requires a strong sense of responsibility, ownership and accountability.
- Work requires flexibility and ability to work in a fast paced, dynamic environment with changing priorities. This includes the ability to have flexibility to regularly work outside of normal business hours to meet deadlines if necessary
- Work requires a strong sense of urgency and the ability to work well under pressure, emergencies and time sensitive situations
- Work requires one to be a self-starter with strong initiative to take ownership
- Work requires the knowledge or the ability to learn Entrata property management software in a timely manner
Direct Reports and Reporting Relationship
None, however, the ability to achieve results by working and collaborating with others within the organization, regardless of the reporting relationship, is a critical success factor.
Minimum Qualifications
High school degree or equivalent required, bachelor’s degree is preferred. Previous work in leasing, sales or customer service.
Physical Demands and Work Environment
The physical demands and work environment described herein are representative of the criteria that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to individuals with disabilities to perform these functions in accordance with applicable law.
Physical Demands: While performing the duties of this job, the employee is required to stand and walk regularly; handle or feel objects, reach with hands and arms; talk and hear.
Work Environment: While performing the duties of this job, the employee is exposed to hot or cold environments, depending on the task being completed at that time. Will be exposed to all weather conditions.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
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