Solutions Technician (Friday to Monday)

Data Technician San Francisco, California



**Work schedule is Friday to Monday 11am-10pm or 12pm-11pm**


Solutions Technician will be a dynamic, high integrity individual with superior technical ability. They will be an adaptable and innovative problem solver that enjoys being part of a highly collaborative, service-focused team. The Solutions Technician is responsible for championing best practices, driving development and continuous improvement while remaining responsible for the day-to-day fulfillment of project tickets as well as troubleshooting and providing support to internal colleagues.


What You'll Do:

  • Process documents and data in adherence to client’s technical specifications.
  • Create and prepare load files, text and native files, and other deliverables as necessary for review in various databases, such as Relativity.
  • Format data for importing into review software, using internal tools, scripts and/or review software to manipulate and normalize data to conform to client request and internal standards.
  • Maintain a sense of urgency and effectively consult on prioritization for all processing deliverables and internal requests.
  • Independently work on job requests from a queue, as well as by assignment, to ensure that jobs progress with minimal delay.
  • Provide job status updates and escalate issues to Supervisor/Manager/Project Managers, including detailed hand off instructions during shift/job transitions.
  • Perform thorough quality checks on client data and work product at multiple stages of document and data processing to minimize error and rework, assuring 100% compliance of data and deliverable to client specification.
  • Make recommendations for improved workflow, quality, internal documentation, and processes to increase efficiencies including error review.
  • Responsible for training new or current team members on department processes and applications, as well as assist with troubleshooting requests and fixes to deliverables.
  • Support process initiatives requiring Processing team participation, driving innovation and continual improvement of systems and processes.
  • Continuously maintain documentation to ensure it is current; proactively make updates to existing documentation and SOP.
  • Pursuing basic level hosted application skills (search, advanced offerings, etc).
  • Support and troubleshoot for internal clients and off-shore resources relating to technology/data investigation.


What You'll Need:
  • Able to work Friday to Monday 11am-10pm or 12pm-11pm
  • Must be able to work Friday to Monday (either 1st shift or 2nd shift)
  • Associate or Bachelor’s degree or equivalent preferred
  • Working knowledge of various litigation support and eDiscovery software applications (Concordance, NUIX, IPRO eCapture, Equivio, Relativity, LAW, Clearwell, Summation, etc.)
  • 1-2 years experience processing data in an e-discovery environment or similar technical work.
  • Demonstrated passion for driving process improvement, collaboration and innovation as part of a cross-functional team
  • Ability to solve problems and prioritize work in a fast-paced deadline-driven environment.
  • Strong understand of Microsoft Office applications.
  • Hands-on experience in managing, querying and manipulating databases.
  • Knowledge of computer forensics and experience with applications such as Encase and FTK, preferred.
  • Excellent communication and organizational skills.
  • Must possess a commitment to excellence, a strong sense of urgency and dedication to client satisfaction and customer service.