Review Solutions Technician

Review Solutions Multiple Locations, Remote San Francisco, California Seattle, Washington New York, United States


**Work location can be either in London (day shift) or remote in the U.S. covering the 3rd shift (10PM - 7AM PST)** 


The Review Solutions Technician joins a Relativity support team that performs search term formatting and search execution, executes queued requests, and provides basic technical support and troubleshooting.

What You'll Do:

  • Execute project-specific tasks in Relativity, Equivio, and Lighthouse proprietary tools at direction of senior team members
  • Analyze, format and optimize search terms and search requests
  • Perform quality control processes
  • Assist in developing and documenting workflows
  • Perform tasks as client deadlines and business needs dictate
  • Perform administrative Relativity functions (e.g., user creation, database setup, and importing/exporting
  • Supports internal process improvement initiatives
  • Accurately scope incoming work and estimate timelines
  • Resolve basic client-facing technical support and troubleshooting

What You'll Need:
  • Must be able to work either in the London office (day shift) or remote in the U.S. covering the 3rd shift (10PM - 7AM PST)
  • Either a bachelor's degree or demonstrated facility in ediscovery and related tools
  • Background in logic, mathematics, or linguistics a strong plus
  • Understanding of search syntax and techniques
  • Experience in ediscovery with proficiency in document review hosting platforms such as Relativity a strong plus
  • Relativity Certified Administrator or SQL experience a plus
  • Strong analytical skills, problem solving skills, and resourcefulness
  • Exceptional attention to detail and strong organizational skills
  • Expert level PC user
  • Strong initiative to provide support across the company to complete common goals
  • Drive and passion to see jobs executed efficiently and without error
  • Ability to balance many priorities and to remain calm under pressure
  • Ability to be a team player and to collaborate with the various teams across the company
  • Willingness to adapt to a rapidly changing environment and requirements
  • Ability to work in a fast-paced environment and manage competing priorities
  • Adherence to processes and procedures while remaining results-oriented
  • Willing to work off schedule as business demands