Transit Dispatcher
Description
JOB SUMMARY:
The Transit Dispatcher performs dispatcher functions, telephone calls, dispatching drivers on two-way radio to pick up customers, scheduling drivers for Sooner Ride trips, and when needed, assist the Transit Clerk with reports. Federal law requires all persons in this position be subject to drug and alcohol testing, background and driving record checks. This is a Safety Sensitive Position.
DUTIES AND RESPONSIBILITIES:
I. Performs and maintains telephone call logs of customer request for transportation services and dispatches information to drivers by two-way radio communication in accordance with FCC (Federal Communication Commission) rules.
2. Performs data entry of trip sheets into Myleo-Net system.
3. Handles customer requests in a timely, courteous and professional manner keeping and maintain good public relations.
4. Assist Transit Clerk in the collection of trip data and statistics for transit routes and vehicles.
5. Schedules and confirms Sooner Ride trips.
6. Manage fare intake and card sales and record in receipt book.
7. Check trip logs for accuracy.
8. Cross check fuel receipts and prepare for filing
9. Perform other duties as may be assigned.
SUPERVISORY RELATIONSHIP:
The Transit Clerk reports directly to the Transit Clerk and has no supervision over other employees without authorization from the Transit Clerk or Transit Program Director.
OUALIFICATIONS:
- High School Diploma or GED.
- General knowledge of spelling, punctuation, grammar, basic arithmetic and office procedures/practices.
- Skill in following simple, non-complex oral and written communications.
- Ability to establish and maintain effective working relationships with others in the office setting, in the field and with the public.
- Basic skill in operating most standard office equipment with reasonable speed and accuracy including a two-way radio.
- Aptitude to assimilate input and from it determine and develop a course of action as may be appropriate.
- Demonstrate knowledge of public transit vehicle driving and ability to deal positively and effectively with the public.
- Valid driver license and a good driving record.
- Be bondable.
- Able to pass a physical and pre-employment drug test.
- Abstinence from drug and alcohol use.
- CPR/First Aid Training and Certificate within the first 60 days of employment.
MENTAL AND PHYSICAL DEMANDS/ENVIRONMENTAL FACTORS:
- Constantly must be able to sit/stand in a stationary position 50% of the time.
- Frequently must be able to move about inside the office to access file cabinets, ofT1ce machinery, etc.
- Frequently must operate a computer and other office productive machinery, such as a calculator, copy machine, and computer printer.
- Frequently must communicate with staff and others who have inquiries about the program. Must be able to exchange accurate information in these situations.
- Occasionally must move/carry items weighing up to 30 pounds or more.
- Frequently must ascent/descend steps in and out of vehicles.
- Occasionally must position self to assist handicap clients in and out of vehicles.
I have read and understand the job description listed above. My questions have been answered. I am fully qualified for this position and can perform the duties as described. I understand that this is not an exhaustive list of all my duties and responsibilities. I understand that Management (and no other) reserves the right to revise this job description as deemed necessary.
LIFT Community Action Agency, Inc. is an Equal Opportunity provider and employer. The functions, qualifications, requirements, and physical demands listed in this job description represent the essential functions of the job, which the employee must be able to perform either with or without reasonable accommodation. As an equal opportunity provider and employer, LCAA will make reasonable accommodations to enable individuals with disabilities to perform their job duties/functions. The listed job functions, duties and responsibilities do not necessarily include all activities that the employee may perform. Nothing herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. This position is Non-Exempt from the provisions of the Fair Labor Standards Act and its amendments.