Description

Position at Lifetouch National School Studios Inc.

Serves as operational touch point and support for the sales
function with a focus on host services and event
management focused on school yearbooks.

Host Service

● Responds to and resolves basic account calls and/or escalates non-technical issues for all
accounts. Provides timely feedback to the appropriate sales resource to ensure account
satisfaction
● Provide support to yearbook accounts including assisting with yearbook design and page layouts.
Could include building yearbook pages if needed.
● Provides technical support for YBPay and Prestige Yearbook Choice
● Investigates and resolves lab delays
● Ensures customer understanding and compliance for yearbook publishing deadlines and material
submission requirements
● Accesses and utilizes Lifetouch Publishing websites to support account inquiries and internal production reporting

Contract Management and Entry
Responsible for account booking accuracy including moving bookings to Agreement Filed and
ensuring accurate contract information in partnering with the sales staff
● Upload approved final contract to designated storage area
● Receive completed standardized Work Orders specifications and follows up with sales staff on any open items
Account confirmations for enrollment, sales materials, yearbook cover and page submission and final yearbook order confirmation
● Monitor, research and resolve booking exceptions
● Completes job entry including ordering of sales materials (flyers) and school supplies
● Enrolls Account to make online yearbook website available to school
Invoice/Past due balance confirmation working in conjunction with Sales as needed  
Sets up Sales Tracker, Activates YBPay and Parent Notify (if applicable)  

Scheduling  
Schedules activity pictures (if applicable)  
Provides sales staff and/or customers with calendar (picture date) details  

Customer Service  
Provide customer service to end consumers as required  

General  
Represents Lifetouch in a professional manner at all times while adhering to all Company and area  policies and displays confidence and professionalism even during times of stress and in difficult  situations.  
Uses safe work habits including proper lifting, bending, pushing, pulling, squatting, twisting, and  driving techniques and adheres to all safety rules and guidelines.  
Other duties as assigned