Description

  • *French Bilingual*
  • Full-time availability. 40 hours per week Monday to Friday. 
  • Availability between 7:00 am and 7:30 pm, 8 hours per day.

Compensation Package/Perks:
  • Competitive hourly rate
  • Full-time benefits
  • Deferred Profit Sharing Plan
  • Free parking
  • No evening/weekend work required (office hours are 7:30 am to 7:00 pm Monday to Friday)
Customer Service Support:
  • Answers inquiries from the customer, either in person or by phone; as well as explain the products and services offered.
  • Receives, processes, and tracks customer orders using Lifetouch systems.
  • Investigates and resolves issues and complaints from customers.
  • Acts as the liaison between the customer and the operations centre.
  • Effectively communicates with staff and customer through e-mail, mail, phone calls, and in-person.
  • Actively involved in continuous improvement of the department.
  • Other duties as assigned.
 Minimum General Requirements:
  • High school diploma or equivalent. 
    Must have proficient speaking, reading and writing abilities in both English and French.
  • 2+ years of customer service experience.
  • Basic to intermediate computer knowledge; including navigation of the internet and use of Google software desired.
  • Superior phone and customer service skills/etiquette.
  • Excellent interpersonal skills.
  • Outstanding organizational time management and problem-solving.
  • Ability to patiently handle and resolve problems and complaints in a courteous and professional manner.
  • Ability to maintain confidential information.