Description

Position at Lifetouch National School Studios Inc.

Primary Duties and Responsibilities: 

  • Acts as the first point of contact for customers by greeting visitors/customers, and ascertaining the nature of the business.
  • Provides general customer support, which includes answering all incoming customer calls regarding order status, order process, package and price clarification, special services, retakes, reorders, refunds, and telephone orders.
  • Represents Lifetouch in a professional manner at all times while adhering to all Company and area policies and displays confidence and professionalism even during times of stress and in difficult situations.
  • Uses safe work habits including proper lifting, bending, pushing, pulling, squatting, twisting, and driving techniques and adheres to all safety rules and guidelines.
  • Other duties as assigned.

 Minimum Requirements: 

  • High School diploma or equivalent; post-secondary coursework and/or formal customer service training preferred.
  • 1-2 years of customer service experience preferred 
  • Basic computer skills, including word processing and spreadsheet software, desired.
  • Superior phone and customer service skills/etiquette.
  • Excellent verbal, written, listening and interpersonal skills.
  • Strong problem solving and organizational skills.
  • Ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or angry customers.
  • Ability to handle confidential information and money handling. 
  • Bilingual a plus