Description

Position at Lifetouch National School Studios Inc.

LIFETOUCH NATIONAL SCHOOL STUDIOS

POSITION DESCRIPTION

 

JOB TITLE:

Receptionist /Customer Service Representative - Studio

JOB CLASSIFICATION:

Non-exempt

DEPARTMENT:

Customer Service - Senior Studio/Mobile Studio

LOCATION:

Prestige Portrait Studio

REPORTS TO:

Studio Manager

PERSONNEL SUPERVISED:

None

POSITION SUMMARY:

Acts as the first point of contact for customers and ensures efficient and effective customer service is delivered.

 

PRIMARY DUTIES AND RESPONSIBILITIES

Acts as the first point of contact for customers by answering the telephone or greeting visitors/customers, and ascertaining the nature of the business.

Provides general customer support, which includes answering all incoming customer calls, signing in students, data intake, schedules appointments.

Routes calls or directs visitors/customers to appropriate area employees or escalates customer inquiries to Studio Manager.

Represents Prestige in a professional manner at all times while adhering to all Company and area policies and displays confidence and professionalism even during times of stress and in difficult situations.

Uses safe work habits including proper lifting, bending, pushing, pulling, squatting, twisting, and driving techniques and adheres to all safety rules and guidelines.

Other duties as assigned.

 

MINIMUM GENERAL REQUIREMENTS

Formal customer service training preferred, will train highly motivated individuals.

Basic computer skills.

Superior phone and customer service skills/etiquette.

Excellent verbal, written, listening and interpersonal skills.

Willing to work a varied seasonal schedule, including long days and Saturdays

Strong problem solving and organizational skills.

Ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or angry customers.

Ability to handle confidential information.

Criminal and DMV background check required

 

CRITICAL RELATIONSHIPS

Customers

Studio Manager

Operations Specialists

Operations Manager

Other area employees