Description

Position at Lifetouch National School Studios Inc.

Lifetouch has exciting FULL TIME opportunities for Help Desk Specialists to join our successful organization as key contributors. Lifetouch National School Studios Inc., a Shutterfly Inc. company is an industry-leader with operations in all 50 states and Canada.   Employees enjoy paid training, our fast-paced, collaborative culture and the ability to directly impact our business. Respect, integrity, teamwork, and passion are at the core of what we do.

Responsibilities:

  • Provide first level contact and identify solutions for internal customers via phone, email, or chat services to resolve technical support problems
  • Maintain a high level of ownership on assigned tickets
  • Properly escalate unresolved issues to the next level of support
  • Track, route and redirect problems to correct resources
  • Walk customers through problem solving process, train where applicable
  • Follow up with customers, provide feedback and see problems through to final resolution
  • Utilize excellent customer service skills and exceed customers’ expectations

Requirements:

  • Proven customer service/support experience in a technical/IT environment
  • Experience troubleshooting Common Browser settings
  • Windows and MAC experience highly preferred
  • Advanced troubleshooting and multi-tasking skills
  • Working knowledge of
    • ServiceNow
    • Remote control software
    • Common internet browsers
  • Strong client-facing and communication skills (Written and verbal)
  • Education:
    • High school diploma or equivalent
    • Degree or certification in Information Technology, Computer Science or equivalent

          Please send resumes to LNSSjobs@lifetouch.com