Description

Lifetouch has exciting FULL TIME opportunities for Help Desk Specialists to join our successful organization as key contributors. Lifetouch National School Studios Inc., a Shutterfly Inc. company is an industry-leader with operations in all 50 states and Canada.   Employees enjoy paid training, our fast-paced, collaborative culture and the ability to directly impact our business. Respect, integrity, teamwork, and passion are at the core of what we do.

Responsibilities:

  • Provide first level contact and identify solutions for internal customers via phone, email, or chat services to resolve technical support problems
  • Maintain a high level of ownership on assigned tickets
  • Properly escalate unresolved issues to the next level of support
  • Track, route and redirect problems to correct resources
  • Walk customers through problem solving process, train where applicable
  • Follow up with customers, provide feedback and see problems through to final resolution
  • Utilize excellent customer service skills and exceed customers’ expectations

Requirements:

  • Proven customer service/support experience in a technical/IT environment
  • Experience troubleshooting Common Browser settings
  • Windows and MAC experience highly preferred
  • Advanced troubleshooting and multi-tasking skills
  • Working knowledge of
    • ServiceNow
    • Remote control software
    • Common internet browsers
  • Strong client-facing and communication skills (Written and verbal)
  • Education:
    • High school diploma or equivalent
    • Degree or certification in Information Technology, Computer Science or equivalent

          Please send resumes to LNSSjobs@lifetouch.com