Description

Position at Lifetouch National School Studios Inc.

National School Studios Inc., a Shutterfly Inc. company is an industry-leader with operations in all 50 states and Canada. Employees enjoy our fast-paced, collaborative culture and the ability to directly impact our business. Respect, integrity, teamwork, and passion are at the core of what we do.

Some opportunities are picture-perfect.

It’s time to discover the benefits of working for a supportive company that values positivity and rewards hard work. At Lifetouch, you’ll be respected for your professionalism, motivation, and ability to consistently deliver results. If your vision is to work for a respected industry leader, we are ready to support you.

Satellite Manager: (Entry level)

  • Maintains a satellite location  that serves as a base for photography

operations so as to conduct the business in this area effectively. 

  • Responsible for ensuring the office is managed effectively in a professional, efficient and well organized manner.
  • Promotes a positive work environment by motivating photographers and implementing

retention strategies to maintain and improve employee satisfaction and engagement.

  • Retain the current  school accounts by renewing business contracts annually

Photo Duties

  • Provides leadership, guidance and direction to photographers and has overall

responsibility for all photography programs for the satellite location. (This includes,

UC, Seniors, Sports, Commencements, Special events, etc.)

  • Conducts weekly one-on-one meetings with assigned photographers to review photo

quality (e.g., posture, facial view, lighting, framing, eye direction, grooming,

expression, technical aspects, etc.).  This includes grading and reviewing images on an

ongoing basis with assigned photographers while creating quality improvement plans

for photographer development.

  • Recruits, hires and onboards photography staff to ensure compliance with company

policies and procedures.

  • Observes photographer performance/behavior on photo day and identifies opportunities

for photographer performance improvement and development.  

  • Establishes measurements to evaluate individual and team performance. Employs

techniques to build the teamwork required to support business needs.

  • Provides ongoing coaching and on-the-job training to assigned photographers.
  • Delivers training for the photography team to ensure successful execution of

photography for all programs, ensuring quality photography and strong customer

service.

  • Promotes a positive work environment by motivating photographers and implementing

retention strategies to maintain and improve employee satisfaction and engagement.

  • Attends regular photography meetings to help ensure assigned photographers

understand the meeting content.

  • Ensures appropriate staffing levels when scheduling photographers for picture day.
  • Efficient and effective scheduling in line with the photography budget expectations.

Customer Service/Sales Duties

  • Promotes open communication among photography, operations, and sales staff to

ensure photographers are prepared for upcoming jobs (i.e., relevant school-specific

details, supplies, paperwork, etc.).

  • Serves as the liaison between customers (e.g., school administration) and photographers

on picture day.

  • Responds effectively to difficult situations that arise at the job site (e.g., schools/studio)

and provides appropriate guidance to photographers. May be responsible for overseeing

the coordination of the overall photography experience at the job site.

  • Enters and promotes to team all available Recognition programs (Portrait Excellence).
  • Retain the current  school accounts by renewing business contracts annually

Qualifications

  • Bachelor’s degree preferred
  • 2 years of proven leadership, training and sales experience
  • Results focused
  • Proven selling skills, specifically related to retaining business
  • Excellent customer service skills
  • Strong organizational skills
  • Strong problem-solving skills
  • Excellent verbal, written, and interpersonal skills
  • Ability to work independently