Description

Position at Lifetouch National School Studios Inc.

Serves as operational touch point and support for the sales function with a focus on host services and event management.

Host Services
● Acts as the first point of contact for schools by answering the telephone/emails and ascertaining the nature of the business.
● Responds to and resolves basic account calls and/or escalates non-technical issues for all accounts. Provides timely feedback to the appropriate sales resource to ensure account satisfaction
● Investigates and resolves lab delays
● Provides technical support for the Lifetouch Portal, Parent Notify, Prestige Yearbook Choice (PYC) and Prestige Appointment Scheduling (PAS) to school contacts
● Contacts and works with account to collect and fix Composites as needed.

Contract Management and Entry
● Responsible for account booking management and accuracy by partnering with the Sales function to ensure accurate contact information and school enrollment.
● Monitor, research and resolve booking exceptions
● Completes job entry across all product lines including ordering of sales materials (flyers) and school supplies
● Contacts accounts to secure student data (EDT) to work within the given internal Lifetouch systems
● Supports the fulfillment of authorized school supply requests (i.e. P.I.E. items, Montage Posters, etc.) as defined in the Portrait Agreements, Portrait Agreement Details (Work Orders) or other territory- specific process.
● May create marketing collateral for Prestige business and ship the picture day reminders to students
● Receive completed standardized Work Orders and ID design specifications and follows up with sales staff on any open items
● Maintains confidentiality of school/student related information.
Scheduling Picture Day Event(s)
● Selects and inputs photo date(s) into the master calendar
● Provides sales staff and/or customers with calendar (picture date) details
● Contacts accounts to confirm details of upcoming scheduled photography events
● Responsible for the completion of all Mobile Change Forms for date changes
● May include setting up the scheduling parameters for picture day for Prestige business and scheduling subjects for “road’ and studio based programs

Customer Service
● Provide customer service to end consumers as required
● Responds to and resolves customer service issues identified through customer service feedback surveys (i.e. InMoment surveys)

General
● Represents Lifetouch in a professional manner at all times while adhering to all Company and area policies and displays confidence and professionalism even during times of stress and in difficult situations.
● Uses safe work habits including proper lifting, bending, pushing, pulling, squatting, twisting, and driving techniques and adheres to all safety rules and guidelines.
● Other duties as assigned