Description

Now Hiring: Sales/Service Representative

Location: Mississauga/Brampton/Toronto/Woodbridge, Ontario, Canada

Primary Duties and Responsibilities:

• Selling and servicing Lifetouch programs, products and services through sales calls to district officials, school principals, parent/teacher organizations, yearbook advisors, coaches, athletic directors, student groups, and league sports administrators.
• Building relationships with current accounts through regularly scheduled service calls, portrait day visits and principal chats.
• Interviewing decision-maker after Picture Day to ensure customer satisfaction and identify areas for improvement (where applicable).
• Working to leverage existing relationships to sell deeper within an account as per hard targets for yearbooks, spring and smilestones.
• Maintain a Prospect Account List and up to date Competitive Calendar from all sales calls made.
• Maintaining current, detailed account information sheets and log service/sales calls with pertinent information, i.e. host staff changes, date of visit, nature of service completed and follow-up required.
• Maintaining and updating current product and services knowledge.

 Support territory sales expectations by:

• Timely execution of all sales plan activities.
• Timely completion of weekly sales pipeline “sales plan/call log”.
• Maintaining, completing, and submitting paperwork/reports, including weekly sales logs, call reports, account files, account recovery forms, and other reports as directed by the manager.
• Rebooking business in assigned accounts on Picture Day or shortly after.
• Meeting established market share expectations.
• Developing and implementing an individual sales plan to achieve territory sales expectations
• Executing promotional programs and discounting rates within sales plan timeframes.
• Effective utilization of available resources – e.g. analytical/reporting tools, reports, web-based programs etc.
• Developing and executing a SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) for each competitor by interviewing schools and collaborating with peers in the territory for assigned sales area.
• Meeting with and updating manager on a regular basis regarding sales activity, challenges, and opportunities toward achieving established sales expectations.

Provide exceptional customer service support to all assigned accounts by:

• Acting as the point of contact and providing a quality product, program, and service information to accounts in a timely manner.
• Providing service support to accounts as directed. Including delivery of service items and portraits by making regularly scheduled sales/service/delivery calls while maximizing productivity by effective scheduling and geographic routing.
• Assisting with data collection from accounts as required (e.g. EDT).
• Creating, updating, and maintaining complete account files, for each account.
• Complete a smooth transition of all new accounts/programs to the designated Sales/Service Representative.
• Completing accurate sales contracts for orders, including pricing and payment terms in accordance with the territory and corporate processes.
• Estimating delivery date of products to accounts based on production and delivery schedule and communicating dates and timelines to accounts.
• Attend all required sales training sessions and/or timely completion of all eLearning modules.
• Exercise due care in safeguarding all assigned company property.
• Represent Lifetouch in a professional manner at all times while adhering to all company and school rules and policies, displaying confidence and professionalism even during times of stress and difficult situations.
• Perform other projects or miscellaneous duties as requested or assigned.

Minimum General Requirements:

• High school diploma or equivalent; Bachelor's degree in business, Management or related field preferred; proven sales and/or customer service experience; or equivalent combination of education and training 
• Results focused
• Excellent customer service skills
• Strong persuasive skills, specifically related to maintaining existing business
• Strong organizational and problem-solving skills
• Excellent verbal, written, and interpersonal skills
• Ability to work independently and in a team environment