Position at Lifetouch National School Studios Inc.

Lifetouch Prestige Customer Service Representative

For more than 80 years, Lifetouch has been the professional photography choice for schools and families across North America. We provide innovative products and services that capture the spirit of today and preserve the memories of tomorrow.

We have an exciting opportunity for a friendly, service-oriented individual to join our team. As a Customer Service Representative, you will serve as a key resource to students who choose Lifetouch to help them celebrate and preserve the special milestone that is high school graduation. Sound like fun?

This job may be for you if:

  • You enjoy helping others
  • You are looking for an opportunity to exercise your excellent communication and customer service skills
  • You want to work in a positive, collaborative environment with passionate team members
  • You value photography and want to join our mission to capture and preserve memories

A Day in the Life:

  • Create a welcoming atmosphere by greeting customers with a smile and checking them in for their appointment
  • Communicate professionally with customers; answer questions, resolve concerns and follow-up
  • Work as a team player to ensure each customer receives the best service possible
  • Maintain appropriate records and adhere to standard operating procedures
  • Other duties as assigned

What you Need:

  • Excellent communication and interpersonal skills
  • Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment
  • Ability to anticipate customer needs and provide assistance and information helpful to their session
  • Ability to be flexible and resilient
  • Ability to identify solutions and solve problems
  • Ability to quickly learn new procedures and processes
  • Strong organizational and follow-through skills
  • Attention to detail
  • High level of ownership, accountability and initiative
  • Eagerness to serve our high school seniors, their families and the schools with whom we partner
  • Willingness to travel to assigned locations (50-100+ Miles), sometimes including overnight stays

Apply today!

Employment with Lifetouch is contingent upon satisfactory results of a criminal background and driving record check

Lifetouch is an Equal Opportunity Employer

Additional  benefits:

  • Seasonal schedule flexibility
  • Potential to qualify for health benefits (depending on hours worked)