Sales Support Specialist - Operations Team
Picture Yourself Here!
Lifetouch National School Studios Inc., a Shutterfly Inc. company is an
Sales Support Specialist/Op’s Team Member:
Professional, enthusiastic applicant must possess excellent communication and organizational skills. This position is responsible for professionally handling incoming calls, greeting guests, general office skills including, but not limited to, customer service, scheduling, the ability to deal with customer issues with a calm demeanor, and conduct office technology support to the operation and sales team.
●Contact accounts to confirm the details of upcoming scheduled events.
●Respond to and resolve basic account calls to the Sales Support Team.
●Work with the account database and software including specially designed company software and online applications.
●Gather pre-picture day information from accounts via company software program and confirmation calls.
●Represent the company in a professional manner at all times.
●Act as the first point of contact for customers by answering the telephone or greeting visitors/customers, and ascertaining the nature of the business.
●Handling customer calls and responding to customer email inquiries in a timely manner.
●Route calls or directs visitors/customers to appropriate personnel.
●Provide administrative and clerical support to the operations, sales and territory manager. This may include typing, filing, ordering supplies, photocopying and opening and distributing mail.
●Provide technical support to internal staff and to customers utilizing our proprietary software.
● Professionally manage incoming customer calls.
● Work directly with sales representatives, operations team and office manager.
● Account Executive tasks as assigned.
● Assumes responsibility of ensuring office equipment and networking is maintained.
● Strong communication skills.
● Maintain confidential information
●High school diploma or equivalent and relevant post-secondary coursework/formal customer serving training.
●3+ years of customer service experience or an equivalent combination o education and experience.
●Candidate exhibits excellent verbal, written, listening and interpersonal skills.
●Advanced computer knowledge; including PC setup, troubleshooting, and networking
●Proficient in MS Office Professional Suite: Word, Excel, PowerPoint
●Experience maintaining office technology equipment.
●Criminal Background Check required prior to employment.