Intake Specialist - (Home Health Experience Preferred)

Corporate St. Louis Park, Minnesota


Description

Position at Lifespark

The Home Health Intake Specialist is accountable for receiving, reviewing, reconciling, and processing all incoming home health referrals, including receiving referral via fax, phone, email, or in person; determining if referral can be accepted based on insurance, service area, and scope of clinical needs; review referrals for necessary components and determine missing components; reconcile missing referral components through communication and coordination with TCUs, Primary MD clinics, hospitals, etc; process and oversee the processing of referrals into EMR; coordinate referral flow and capacity with Clinical Managers; identify additional clinical needs and obtain necessary orders to meet client needs.

Position Functions & Responsibilities

Skill/Task

Referral Management

  • Manage home health intake from receiving referral to hand-off to Clinical Managers
  • Receive referrals via phone, fax, email, or in person
  • Review referrals for required components and additional clinical needs to meet client needs
  • Reconciles missing components of home health referrals through follow-up/coordination with providers
  • Coordinate with Clinical Managers to manage referral and achieve timely service delivery within Compliance standards
  • Maintain accurate EMR environment to Compliance standards
  • Complete hand-off from referral intake to home health Clinical Manager
  • Maintain accurate EMR records from referral intake to home health hand-off

Data Entry

  • Completes data entry and all required documentation for home health referrals

Key Competencies

Communication

  1. Respectfully listens to others to gain a full understanding of issues
  2. Comprehends written material; presents information in a clear and concise manner orally and in writing to ensure others understand his/her ideas 
  3. Appropriately adapts his/her message, style and tone to accommodate a variety of audiences

Influencing

  1. Has a personal vision/mission aligned with Lifesprk’s and gives compelling reasons for ideas 
  2. Employs a variety of interpersonal skills and leadership skills to increase the impact he/she has on others
  3. Gives others feedback in a way that wins their support and motivates them to act 
  4. Is a good negotiator, always seeking win-win agreements 

Professionalism

  1. Professional demeanor: adheres to all performance standards in Lifesprk Employee Handbook.
  2. Maintains client confidentiality and professional standards as outlined in the Lifesprk Employee Handbook.
  3. Builds professional relationships in the community representing Lifesprk in a professional and positive light.
  4. Reports awareness of community events or situations that may affect Lifesprk business activities.

Stress Management

  1. Maintains composure and effectiveness despite stressful circumstances
  2. Understands personal stressors and takes steps to limit their impact. 
  3. Keeps issues and situations in perspective and reacts appropriately (e.g. does not over-react to situations or what others say)

Time Management and Planning

  • Avoids the reactive “crisis” style of work
  • Works on issues that may not be urgent like self-development, planning, and relationship building 
  • Able to prioritize work tasks
  • Can appropriately identify and say “no” to unimportant time wasters
  • Accomplishes work on-time 
  • Arrives early or on-time for meetings
  • Returns telephone calls, memos and letters promptly

Additional responsibilities as assigned

Qualifications

  • Minimum of 1-2 years of experience in healthcare
  • Minimum 1-2 years of experience in home health or hospice
  • Experience with referral and/or intake preferred
  • Strong working knowledge of Medicare Home Health & Hospice
  • Proficiency with medical terminology
  • Knowledge of market landscape, community resources, payer sources
  • Strong phone skills, Customer Service Focus, Sales awareness
  • Proficient with technology and technological applications: Microsoft Office, Smart Phone, Calendaring, Wi-Fi, EMR, Internet Browsing, Printer

It has been and will continue to be our policy to provide equal employment opportunities to all employees and applicants without regard to race, color, creed, religion, sex, gender identity, pregnancy, national origin, citizenship, marital status, familial status, age, sexual orientation, veteran status, disability, public assistance status, genetic information or any other status protected by federal, state or local law.

 

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