Life Care Manager, RN - $1,000 Sign On Bonus

Campus Saint Louis Park, Minnesota


Description

Position at Lifesprk

The Life Care Manager is primarily responsible for implementing the Lifesprk Experience™ and Life Care Management model while ensuring compliance with regulatory requirements and Lifesprk best practices including but not limited to completing starts of care, life plan development and ongoing support, client/family & housing partner satisfaction, billing and A/R, and caregiver supervision, engagement and on-boarding. The value of our model and the entire Lifesprk Experience is dependent upon the strength of the Life Care Manager’s relationship with the client & his/her support system.

Position Functions and Responsibilities

Recruitment & Retention

  • Caregiver Engagement
    • Assist with campus orientation
    • Assist in ensuring caregiver understanding of, and accountability to, Lifesprk policies, procedures and best practices
    • Real-time Caregiver coaching/mentoring
    • Collaborate with Staffing Supervisor to provide right-fit caregiver for every client
    • Conducts supervisory visits to assess ongoing client needs, quality of care and service, and caregiver supervision

Sales

  • Use our Spark Talk to introduce Lifesprk to potential clients with passion and conviction, speaking to:
    • Why YOU do what you do
    • What that means for the client and family
  • Take time to help our clients express what is important to them, their needs and wishes, using the Discovery questionnaire to begin to capture what really matters to their clients across the 7 elements

Lifesprk Experience

  • Keep Lifesprk’s commitments to the clients.
    • “I will listen so that I can truly know and understand our client’s unique story.”
    • “I will always keep my commitments so that our client knows he/she can trust and count on Lifesprk.”
    • “I will tailor every interaction with our client to their own unique style, needs and wishes.”
    • “I will continually ask how I can enhance our client’s experience.”
    • “I will look for any way to put a sparkle in our client’s eye.”
  • Frame the discussion and builds understanding with clients that Lifesprk starts with the clients’ immediate needs and wants (short term) while also working to build a longer-term plan to help the clients avoid the roller coaster of health care crisis™ thereby protecting and improving their independence and quality of life.
  • Effectively articulate and differentiate the Lifesprk Life Care Management model.
  • Provide assurance and relief (peace of mind) to clients and families that Lifesprk will effectively address their needs and wants.
  • Make the clients feel comfortable and well-cared for.
  • Establish Lifesprk as a thoughtful, professional company that has a well-designed approach to helping clients and families (i.e., we have our act together).
  • Act as a trusted advisor whom the client can turn to with any issues, concerns or questions and with whom the client will partner to build their Life Plan.
  • Set realistic expectations, including limitations.
  • Develop Life and Care Plans for clients.
  • Discover and identify resources to fulfill all areas of the client’s Life Plan.
  • Serve as a client advocate and liaison working with outside resources (therapy, DME, hospice, guardian, healthcare providers, caregivers, trusted advisors) for fulfill needs and work with Lifesprk Navigation to provide the right services and the right time (7 Element Partners and Resources).
  • Manage and delegate medication administration.
    • Process and implement MD orders.
    • Complete Medication set-ups
    • Delegate medication administration.

Quality & Compliance

  • Completes all documentation in a timely manner and responsible for client record content including discoveries, sup visits, reassessments.
  • Know and understand all the rules and regulations that govern the responsibilities of a LCM.
  • Complete orientation and annual training requirements.
  • Participate in Lifesprk’s Event Management process including initiating reports, escalation of events and investigations
  • Promote safety in the workplace through real time coaching, participation in safety awareness training and progressive discipline where necessary

Qualifications

  1. Registered Nurse, BSN preferred
  2. Prefer advanced certification as a Care Manager, Geriatric CM, and/or Gerontology
  3. 2 years’ experience in community based services (assisted living, home care, hospice, public health)
  4. Experience in customer services/direct client contact field preferred
  5. Experience using technology including: Microsoft Office, Smart Phone, Calendaring, Clinical Software platforms (EMR), Wi-Fi, Printers, and Internet Browsing
  6. Ability to follow written instructions and type a minimum of 20 words a minute
  7. Must possess:
  • Assessment and care planning skills
  • Creativity and ability to solve problems
  • Ability to effectively communicate at all levels of the organization, verbally and in writing
  • Ability to maintain composure and stay positive in stressful situations
  • Ability to be organized and prioritize multiple demands in a fast-paced environment
  • Strong customer service qualities including empathy, positivity, desire to serve, resourcefulness and reliability
  • Collaborative spirit and desire to be part of a team