Team Coordinator (HUC preferred) Home Health

Corporate St. Louis Park, Minnesota


Description

Position at Lifespark

The Team Coordinator is primarily responsible for coordinating the day to day workflow of the Home Health team driven through HCHB tasks and direction from the clinical supervisor.  This will include successful management of scheduling, quality & compliance, the Lifesprk Experience, and financial performance related to productivity and clinical expense.

Position Functions and Responsibilities

Scheduling

  • Scheduling – clients and employees.
  • Scheduling Home Health Aide visits with clinicians and clients.
  • Able to answer phones with appropriate customer service and helps resolve issues or concerns of caller.

General Administration/Billing

  • Coordination with clinicians and billing manager to assure accurate & timely authorizations, orders or paperwork is completed for billing.
  • Quality/Compliance – ensuring visits and documentation completed per organization policy.
  • Seek input from team for improved processes, creating a team environment, and overcoming any obstacles.
  • Seek and share opportunities where technology can improve business process and overall efficiencies.
  • Ensure policies, procedures, and best practices are implemented.
  • Accepts unique client symptoms and behaviors.
  • Front line for all incoming phone calls for team.
  • Data entry for referrals, spreadsheet tracking, medication sheets or other materials needed for staff.
  • Administrative point of contact for Clinical Supervisor to meet needs of team.
  • Follow-up Required – Escalating Event.
  • Provide team coverage to other departments as needed.

Other duties as assigned

Qualifications

Experience

  • At least three years of experience in Home Health scheduling or customer service preferred.

Education

  • At least 18 years of age and is a high school graduate or equivalent.
  • Associate’s degree preferred.

Knowledge / Skills

  • Experience using technology including: Microsoft Office, Smart Phone, Calendaring, Clinical Software platforms (EMR), Wi-Fi, Printers, and Internet Browsing
  • Ability to follow written instructions and type a minimum of 20 words a minute.
  • Strong customer service skills.
  • Knowledge of corporate business management, governmental regulations, and ACHC standards.

It has been and will continue to be our policy to provide equal employment opportunities to all employees and applicants without regard to race, color, creed, religion, sex, gender identity, pregnancy, national origin, citizenship, marital status, familial status, age, sexual orientation, veteran status, disability, public assistance status, genetic information or any other status protected by federal, state or local law.

 

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