Population Health Service Designer

Corporate St. Louis Park, Minnesota


Description

Position at Lifesprk

Spark Your Life By Working at Lifesprk! We’re looking for talented, creative people who want to fulfill their passion; not people who are just seeking a job. We are focused on breaking the roller coaster of health care crisis, stopping re-hospitalizations. With our Lifesprk Experience, we are changing the experience for people in the second half of life, using proactive guidance and just the right level of support to create a pathway to living a more meaningful life. In short, we spark lives.

Lifesprk, headquartered in Minneapolis, has an award-winning culture – LeadingAge ‘Excellence in the Workplace’ 2015 award winner, and Star Tribune Top 100 Workplace 2014. We are nurses, home health aides, and thought-leaders. We’re also singers, healers, tech innovators, artists, poets, cyclists, travelers, gardeners and the list goes on. Come join us and create a high performing, fun, positive and energetic work environment.

As a Service Designer, you'll be a hands-on design do-er and a strategic thought-partner with the goal to create differentiated client experiences and translate them into scalable solutions.  You will collaborate with a team of business, clinical, and other stakeholders to help grow people-first services from value proposition to putting all the pieces together to maintain a client-centered fully integrated offering. Our service designers translate research, use expertise on interaction design and approach their work from a place of empathy to create and improve experiences along the member journey.

Job Duties and Responsibilities:

  • Establish and operationalize service design strategy to positively impact Lifesprk’s enterprise growth strategy.
  • Build and maintain key design artifacts to define and communicate experience architecture and/or overall service system that illustrate all the components and touch-points of the service including: visual frameworks, journey maps, service blueprints, operations or user flows.
  • Champion service design while using agile/lean human-centered methodologies
  • Ensure a flawless, consistent and user-friendly experience across all touchpoints
  • Design for both the user's experience (desirability) Lifesprk’s ability to implement and scale (feasibility) and business constraints (viability).
  • Prototype, test and refine key service experience components with participation of end users -iteratively moving from low to high fidelity solutions that elegantly solve for complex behavioral, cultural, and social dimensions.
  • Synthesize and apply research takeaways and insights to drive design decisions and service system development.
  • Establish relationships and liaise with key business partners throughout the project lifecycle.
  • Develop and deliver progress reports, requirements, documentation and presentations as needed.
  • Contribute to project reviews and standard methodology development.
  • Support the planning and monitoring of project activities, timelines and achievements. 
  • Help internal clients and other stakeholders understand design solutions both verbally and visually.
  • Based on primary and secondary design research, including user needs assessments, contribute insights and ideas for designing how members will interact with us.
  • Leverage storytelling to clearly articulate design ideas and decisions and participate in feedback discussions.

Qualifications

Requirements

  • Bachelor’s degree in related field required
  • At least 5 years of experience in the service design industry
  • Demonstrated experience in design thinking, ethnographic research methods, and journey mapping.
  • Broad understanding of healthcare (provider/payer/technology).
  • Deep expertise in design thinking/human-centered design. 
  • Ability to work within a self-directed culture and navigate ambiguity. 
  • Experience of leading design work on a team with varied strengths.
  • Experience with concepting, ideation, and iterative prototyping.

Preferred Requirements

  • Master’s degree in design discipline
  • Service design experience within a healthcare setting
  • Experience designing for a senior population

#LifesprkStaff