Home Health Medical Records Specialist

Corporate St. Louis Park, Minnesota


Description

Position at Lifespark

The Medical Records Specialist is primarily responsible for coordinating the day to day workflow of the medical records department in Home Health through HCHB tasks and order management with direction from the Administrator or designee. This will include successful management of quality & compliance, the Lifesprk Experience and medical records.

Position Functions and Responsibilities

Medical Records

  • Coordination of medical records for team
  • Works the Medical records queue daily and completes all tasks timely
  • Keeps orders coming in timely per regulation and works with clinic contacts to receive orders timely.
  • Able to answer phones with appropriate customer service and helps resolve issues or concerns of caller.
  • Assists with printing chart components as needed.

General Administration/Billing

  • Coordination with clinicians and billing manager to assure accurate & timely authorizations, orders or paperwork is completed for billing.
  • LSE involvement
  • Quality/Compliance
  • Event Reporting
  • Service Recovery
  • Seek input from team for improved processes, creating a team environment, and overcoming any obstacles
  • Seek and share opportunities where technology can improve business process and overall efficiencies
  • Provide team coverage to other departments as needed
  • Ensure policies, procedures, and best practices are implemented
  • Accepts unique client symptoms and behaviors
  • Follow-up Required – Escalating Event

Other duties as assigned

Qualifications

Experience

  • One to Three years of experience in medical records or customer service preferred.

Education

  • At least 18 years of age and is a high school graduate or equivalent

Knowledge / Skills

  • Experience using technology including: Microsoft Office, Smart Phone, Calendaring, Clinical Software platforms (EMR), Wi-Fi, Printers, and Internet Browsing
  • Ability to follow written instructions and type a minimum of 20 words a minute.
  • Strong customer service skills.
  • Knowledge of corporate business management, governmental regulations preferred.

It has been and will continue to be our policy to provide equal employment opportunities to all employees and applicants without regard to race, color, creed, religion, sex, gender identity, pregnancy, national origin, citizenship, marital status, familial status, age, sexual orientation, veteran status, disability, public assistance status, genetic information or any other status protected by federal, state or local law.

 

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