Sr Customer Success Manager

Technical Service & Support Austin, Texas


Description

Responsibilities:

 

  • Proactively communicate benefits of the Lifesize platform and applications to new and existing clients
  • Proactively analyze and monitor client expectations and recommend changes in procedures to improve value and client satisfaction
  • Identify potential growth opportunities within existing clients
  • Drive strategy internally and externally for book of business
  • Experience successfully planning and executing business reviews
  • Engage with prospect organizations to position Serenova through strategic value based selling, business case definition, ROI analysis, references and analyst data
  • Experience working with all levels within an organization, and experience and success selling to C-level
  • Coordinate the assembly of necessary resources to professionally respond to potential new business opportunities
  • Forecast installed base revenue and maintain pipeline and key account data in SFDC
  • Establish, develop and maintain relationships with current and prospective clients
  • Responsible for the management of the post sales relationship of a portfolio of clients to drive customer satisfaction, retention and maximized
  • Provide project management, onboarding oversight, usage/adoption recommendations, and account risk identification
  • Serve as conduit for customer feedback into the business for product, system and process
  • Coordinate customer engagement and support activities with Channel partners including resellers, brokers and
  • Drive client excellent customer satisfaction that leads to referenceability for prospective customers, the media, & industry analysts
  • Technical skill set to demo product
  • Experience planning and organizing user groups for book of business

Qualifiers:

  • 3-5 years of technical, business and/or sales experience; preferably in Software, CCaaS, Cloud and Subscription Licensing solutions
  • Proven team player and ability to orchestrate value in coordination with multiple stakeholders
  • Ability to articulate value messaging and influence adoption
  • Proven experience in successfully building, growing and managing relationships with clients
  • Excellent oral and written communication skills to all levels of client and company management
  • Depth of experience and contacts in at least one of the following verticals: Retail, Communications, High-tech, Financial Services and/or Healthcare
  • BA or BS degree preferred

About Lifesize

Lifesize delivers immersive communication experiences for the global enterprise. Our complementary suite of award-winning cloud video conferencing and cloud contact center solutions empowers organizations to elevate workplace collaboration, boost employee productivity and improve customer experiences from anywhere and from any device. To learn more about our analyst-recognized solutions and see why tens of thousands of leading organizations like Yelp, RBC, Yale University, Pearson, Salvation Army, Shell Energy and NASA rely on Lifesize for mission-critical business communications, visit www.lifesize.com.

For more information, visit www.lifesize.com or follow the company @LifesizeHD.

Lifesize is an Equal Opportunity Employer. Lifesize does not discriminate against against any applicant for employment because of age, gender, sexual orientation, race, religion, national origin, ethnicity, veteran status, or disability.