Engagement Manager
Global Services Madrid, Spain
About Liferay
Liferay is a uniquely profitable B2B enterprise software company with 1,000+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Liferay’s all-in-one platform unites Liferay DXP with our cloud platform capabilities, built-in analytics, and commerce functionality, reducing time to market and accelerating innovation. Our customer roster includes global companies such as Airbus, US Bank, Honda, and Desjardins.
But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. This commitment extends beyond our product; Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!
About You and this Role
Liferay’s Professional Services team is looking for an Engagement Manager who enjoys working in a fast paced environment, supporting the delivery of challenging and multi-faceted projects. We’re looking for the kind of person that can be the link between our customers’ teams and Liferay Global Services, and who loves dealing with customers, to make sure they have the best experience in dealing with Liferay as possible and that they get a top quality service. If that sounds like you, apply today!
Key Objectives
- Delivery of client project based on scope, schedule, and budget
- Works with multiple teams from proposal support to billing
- Handling client escalation issues, facilitate discussion, and conflict resolution
- Schedule and facilitate regular meetings
- Communicate regular status updates both to client and internally
- Participate in resource allocation for projects according to the needs of the business
- Respond to client needs as they arise to ensure client satisfaction
- Following Liferay’s Services methodology for delivery
- Works with sales team during the proposal process
- Collaborate with project managers to deliver full life cycle projects
- Communicate overall solution to explain client investment
- Participate in an agile process to clarify requirements, manage team delivery and obtain feedback on team deliverables
- Take ownership of tasks assigned
Required Qualifications
- Bachelor’s degree or equivalent work experience required
- Excellent prioritization, organization, and time management skills and ability to work with minimal supervision
- Excellent communication, presentation, and interpersonal skills including the ability to communicate complex business solution concepts clearly and persuasively to diverse audiences
- Check progress against targets, report as necessary and take action to resolve exceptions
- Ability to consistently deliver projects and customer value
- Knowledge and experience in leading distributed cross functional teams; applying project management techniques in situations that involve a blend of resources from strategy through user experience design through development and deployment
- Familiarity with agile software development lifecycle
- Fluent in English
- Native or high business fluency in Spanish
What We Offer
- Perks: Health Care Plan, food Card, kindergarten Assistance, Gym Membership and an additional perks of your own choice: Transport Card, Office Parking Space, Digital Voucher (800€ annually)
- English lessons (2 hours/week)
- Hybrid work model (2 days at the office)
- Opportunities to take responsibility, grow professionally, and Stay Nerdy
- Continuous learning and training
- A positive and collaborative work culture
- International, multicultural and diverse environment focused on our people
- Working at a leading open source company with an amazing community
- Check out what employees say about us on Glassdoor
- Salary package w/ competitive benefits according to qualifications and experience
Equal Opportunities Employer - Statement
Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.