Director, Global Partner Operations

Channels Diamond Bar, California Chicago, Illinois Remote, United States Dallas / Fort Worth, Texas Raleigh, North Carolina

About Liferay 

Liferay, Inc. is a uniquely profitable B2B enterprise software company with 1,000  fiery-eyed employees all across Europe, the Americas, Middle East, and Asia. As the leading provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges.  Our flagship product is the Liferay Digital Experience Platform, which companies like Honda, Bank of the West, and Airbus use to build customized experiences for their customers and employees.  

But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. We give our employees five paid days off to volunteer at charities they’re excited about, and Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!

About You and this Role

You understand that structure, processes and systems can actually accelerate growth, not stifle it. You enjoy working with cross-functional teams to craft and administer global programs. You have an entrepreneurial spirit and thrive on solving complex problems.  You demonstrate a growth mindset as you tackle challenges head-on and you possess the gravitas to sell your ideas internally as well as externally.  You pride yourself on flawless execution as you build critical cross-border and cross departmental relationships.  You see your role as that of “Chief of Staff” and central to the healthy functioning of the Channel Sales organization.  You will work directly with the VP of Global Channel Sales to build-out repeatable, scalable programs and processes that enable our Channel Sales team and our ecosystem of 300+ partners to execute flawlessly on our global Channel Sales strategy and that integrates tightly with Liferay’s vision to continue to be the foremost provider of Digital Experience solutions. 

Here are some highlights of what you’ll be working on. 

Major Objectives

  • Developing and executing Standard Operating Procedures and best practices across the organization globally
  • Driving the implementation of and adherence to new channel programs, processes and systems  by coordinating across global resources and departments: Channel Sales, Sales Operations, Global Partner Marketing, Global Partner Enablement, Global Services, Customer Success,  Legal and Direct Sales
  • Improving and streamlining business processes and systems to facilitate efficient working relationships with partners 
  • Coordinating with Liferay Legal to ensure 100% compliance of channel programs and processes
  • Managing resources responsible for  and taking ownership of the following:
    • Global Partner Summit
    • Partner Advisory Boards
    • Partner Communications
    • Partner Program Guides
    • Other cross-functional projects


  • Four-year college degree or equivalent; MBA a plus
  • 5-7  years of partner operations experience preferably in the software industry – with proven international work experience
  • Ability to communicate effectively (verbally and in writing) with peers and executive management to translate business issues into practical solutions that creates value for internal and external stakeholders
  • Enthusiastic personality, strategic thinker and a self-starter capable of working independently with little or no supervision
  • Strong time management skills with a proven ability to meet deadlines and manage the demands of multiple competing projects and requests
  • Deep understanding of operations “best practices” with a process improvement orientation
  • Understanding of and experience with implementing PRM, CRM and other management reporting tools / metric-based measurement systems
  • A history of driving successful change within an organization
  • Highly organized and detail-oriented with a hands-on mentality
  • Willingness to travel up to 25%

What We Offer

  • Salary package w/ competitive benefits according to qualifications and experience
  • Opportunities to take responsibility and grow professionally
  • A positive and collaborative work culture
  • Working at a leading open source company


Equal Opportunities Employer - Statement

Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.