Associate Site Reliability Engineer
Accounts Tokyo, Japan
About Liferay
Liferay is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Liferay Experience Cloud is an all-in-one solution that unites our Liferay DXP and cloud platform capabilities with built-in analytics and B2B commerce functionality, reducing the time to market and allowing for accelerated innovation - serving notable customers across the globe such as Airbus, US Bank, Honda, and Desjardins.
But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. We give our employees five days off to volunteer at charities they’re excited about, and Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!
About Liferay Cloud
Liferay Cloud has grown from a handful of people into an established group present in all regions of the globe. The Liferay Cloud platform evolved from a simple concept into an enterprise-ready solution. Our customer base now serves hundreds of thousands of users worldwide. The Site Reliability and Support Group is responsible for providing the best experience to our customers as well as offering valuable technical insights that will increase customers’ projects.
About You and this Role
As a Site Reliability Engineer you will be part of a team tasked with setting up and evolving our troubleshooting, observability and monitoring capabilities in order to provide excellent services to our customers. You will also have responsibilities on incident management and problem management disciplines as we’ll manage and reduce technical debt to our platform. Working alongside peers around the world, regional best practices will be shared and implemented. Your ultimate goal is to provide fail proof services, while improving our platform. If you thrive as a code sleuth in a fast-paced environment and enjoy the challenge of always facing new problems, we have the right spot for you. Our team is distributed globally and you have the unique opportunity of learning and connecting with peers in different regions across the globe. If this sounds like a challenge you are up for, apply today!
Key Objectives
- Troubleshoot platform issues reported by customers
- Develop technical solutions and workarounds to ensure successful client projects
- Execute configuration, patching and upgrades of production systems
- Participate in projects to enhance the quality of our platform
- Suggest improvements and have a humble, everyone-can-learn-from-everyone attitude
Required Qualifications
- Bachelor's degree in Computer Science/Engineering or equivalent.
- 1+ years of experience on a software engineering team supporting an active product
- Basic level experience with Linux-based operating systems
- Being able to communicate and write in English, as it is the working language
- Basic Japanese language skills
Preferred Qualifications
- Experience working with a globally distributed team
- Experience working at a cloud provider
- Basic knowledge of Unix and Linux-based operating systems
- Be familiar with following programming languages:
- Bash, Python, Javascript (NodeJS), Java
- Be familiar with Github
- Basic knowledge of GCP and OWASP Top 10
- Be familiar with these technologies: Docker, Kubernetes
- Any of the following certifications is a plus:
- Google Cloud Certified Professional DevOps Engineer
- Google Cloud Certified Professional Cloud Security Engineer
- Google Cloud Certified Professional Cloud Network Engineer
- Business level or fluent Japanese language knowledge
What We Offer
- Salary package w/ competitive benefits according to qualifications and experience
- Opportunities to take responsibility, grow professionally, and Stay Nerdy
- A positive and collaborative work culture
Equal Opportunities Employer - Statement
Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.