Engagement Manager

Consulting Madrid, Spain

About Liferay

Liferay, Inc. is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges.  Liferay Experience Cloud is an all-in-one solution that unites our Liferay DXP and cloud platform capabilities with built-in analytics and B2B commerce functionality, reducing the time to market and allowing for accelerated innovation - serving notable customers across the globe such as Airbus, US Bank, Honda, and Desjardins.

But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. We give our employees five days off to volunteer at charities they’re excited about, and Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!

About You and this Role

Liferay is looking for an Engagement Manager to join its Global Services team. As an Engagement Manager at Liferay, you will work closely with clients and internal Liferay teams to develop, design, and deliver cutting-edge custom solutions for our award-winning open source Digital Experience Platform.

Key Objectives

  • Delivery of client project based on scope, schedule, and budget 
  • Works with multiple teams from proposal support to billing 
  • Handling client escalation issues, facilitate discussion, and conflict resolution 
  • Schedule and facilitate regular meetings 
  • Communicate regular status updates both to client and internally 
  • Participate in resource allocation for projects according to the needs of the business 
  • Respond to client needs as they arise to ensure client satisfaction 
  • Following Liferay’s Services methodology for delivery 
  • Works with sales team during the proposal process  
  • Collaborate with project managers to deliver full life cycle projects  
  • Communicate overall solution to explain client investment  
  • Participate in an agile process to clarify requirements, manage team delivery and obtain feedback on team deliverables 
  • Take ownership of tasks assigned

Required Qualifications

  • Analytical thinker and problem solver
  • 3-5 years of experience within the IT/software development industry with Project Management experience
  • Ability to speak and write English fluently

Skill Set

  • Requirements gathering
  • Create proposals
  • Gap analysis
  • Clear verbal and written communication
  • Conduct workshops

What We Offer

  • Salary package w/ competitive benefits according to qualifications and experience
    • Health Care Plan (Adeslas)
    • Food Card (129€/month)
    • Kindergarten Voucher (129€/month)
    • Gym Membership (Gympass)
    • Additional perks of your own choice: Transport Card, Office Parking Space, Digital Voucher (800€ annually)
    • English lessons (2 hours/week)
  • Opportunities to take responsibility, grow professionally, and Stay Nerdy
  • A positive and collaborative work culture
  • Check out what employees say about us on Glassdoor 
  • Working at a leading open-source company
  • Employee Volunteer Program, including:
    • 5 days/year in our Employee Volunteer Program to devote to the charity of your choice
    • 500€/year to donate to the charity of your choice

Equal Opportunities Employer - Statement

Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.