Senior Software Engineer

Support (Customer & Technical) Tokyo, Japan

About Liferay Cloud 
Liferay Cloud has grown from a handful of people into an established group present in all regions of the globe. The Liferay Cloud platform evolved from a simple concept into an enterprise-ready solution. Our customer base now serves hundreds of thousands of users worldwide. Along with 
making cool software, we have a greater-than-profit vision that fuels us. We give employees 5 days paid off to volunteer at charities they’re excited about and we donate a portion of our profits to various charities around the world each year. Oh, we’re also self-funded which gives us the freedom 
to work on whatever we think brings the most value to customers and communities in the long run. 

About You and this Role
 
As a Senior Software Engineer in Customer Care you will be joining a team tasked with designing and implementing long and short term technical solutions for customers while effectively communicating solution progress and potential alternatives. Your ultimate goal to increase our 
effectiveness at caring for and executing quick quality solutions on behalf of our customers, while improving our platform and mentoring other developers along the way. If you thrive as a code sleuth in a fast-paced environment and enjoy the challenge of always facing new problems, we 
have the right spot for you. Our team is distributed globally and you have the unique opportunity of learning and connecting with peers in different regions across the globe. If this sounds like a challenge you are up for, apply today! 

Key Objectives 
● Troubleshoot platform issues reported by customers 
● Develop technical solutions and workarounds to ensure successful client projects 
● Provide technical leadership and guidance of Liferay Cloud's technologies 
● Do R&D and participate in projects to enhance the quality of our platform and efficiency of our Customer Care group 
● Act as a consultant resource to Customer Care managers as needed 
● Ensure technical solutions are delivered with the highest quality 
● Suggest improvements and have a humble, everyone-can-learn-from-everyone attitude 
● Mentor other developers and help them grow in their career as Customer Care engineers 
● Work in an open source distributed company with strong ethical values, sharp vision, in an international environment 
 
Required Qualifications 
● Bachelor's degree in Computer Science/Engineering or equivalent. 
● 5+ years of experience on a software engineering team supporting a active product 
● Professional experience with at least 1 object-oriented language 
● Professional experience with Linux-based operating systems 
 
Preferred Qualifications 
● Experience working remotely and/or with a distributed team 
● Experience with Unix and Linux-based operating systems 
● Experience with the following programming languages: Bash, Javascript (NodeJS and React), Java and Go 
● Experience with these technologies: Docker, Kubernetes, Nginx, Jenkins, Tomcat, MySQL, 
Elasticsearch, and Liferay DXP 
● Experience with these services: Dynatrace (APM), Managed Kubernetes Services (e.g. AKS, EKS, GKE, or OpenShift) - GKE preferred 
● Experience in these roles: Software Engineer, Customer Support, Technical Support, Server Administration 
● Any of the following certifications: 
   ○ Google Cloud Certified Professional Cloud Architect 
   ○ Google Cloud Certified Professional DevOps Engineer 
   ○ Google Cloud Certified Professional Cloud Security Engineer 
   ○ Google Cloud Certified Professional Cloud Network Engineer 
 
Equal Opportunities Employer - Statement 
Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender or gender reassignment, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community