Associate Site Reliability Engineer

Cloud Customer Care Tokyo, Japan

About Liferay 

Liferay is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges.  Liferay Experience Cloud is an all-in-one solution that unites our Liferay DXP and cloud platform capabilities with built-in analytics and B2B commerce functionality, reducing the time to market and allowing for accelerated innovation - serving notable customers across the globe such as Airbus, US Bank, Honda, and Desjardins. 

But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. We give our employees five days off to volunteer at charities they’re excited about, and Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!

About Liferay Cloud 

Liferay Cloud has grown from a handful of people into an established group present in all regions of the globe. The Liferay Cloud platform evolved from a simple concept into an enterprise-ready solution. Our customer base now serves hundreds of thousands of users worldwide. The Cloud Customer Care Group is responsible for providing the best experience to our customers as well as offering valuable technical insights that will increase customers’ projects. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run. 

About You and this Role

As a Site Reliability Engineer you will be part of  a team tasked with setting up and evolving our troubleshooting, observability and monitoring capabilities in order to provide excellent services to our customers. You will also have responsibilities on incident management and problem management disciplines as well manage and deliver technical debt to our platform. Working alongside peers around the world, regional best practices will be shared and implemented.  Your ultimate goal is to provide fail proof services, while improving our platform and mentoring other team members along the way. If you thrive as a code sleuth in a fast-paced environment and enjoy the challenge of always facing new problems, we have the right spot for you. Our team is distributed globally and you have the unique opportunity of learning and connecting with peers in different regions across the globe. If this sounds like a challenge you are up for, apply today!

Key Objectives

  • Troubleshoot platform issues reported by customers
  • Develop technical solutions and workarounds to ensure successful client projects
  • Participate in projects to enhance the quality of our platform
  • Ensure technical solutions are delivered with the highest quality
  • Suggest improvements and have a humble, everyone-can-learn-from-everyone attitude

Required Qualifications

  • Bachelor's degree in Computer Science/Engineering or equivalent.
  • 1+ years of experience on a software engineering team supporting an active product
  • Know at least 1 object-oriented language
  • Basic level experience with Linux-based operating systems
  • Good level of English communication and fluent in Japanese

Preferred Qualifications

  • Experience working remotely and/or with a distributed team
  • Basic knowledge with Unix and Linux-based operating systems
  • Be familiar with following programming languages:
  • Bash, Javascript (NodeJS and React), Java and Go
  • Be familiar with the JIRA and Github
  • Basic knowledge of GCP or Azure Cloud technologies and OWASP Top 10
  • Be familiar with these technologies: Docker, Kubernetes, 
  • Any of the following certifications is a plus:
  • Google Cloud Certified Professional DevOps Engineer
  • Google Cloud Certified Professional Cloud Security Engineer
  • Google Cloud Certified Professional Cloud Network Engineer

Equal Opportunities Employer - Statement

Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.