Customer Support Engineer

Customer Care Bangalore, India

About Liferay 

Liferay is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges.  Liferay Experience Cloud is an all-in-one solution that unites our Liferay DXP and cloud platform capabilities with built-in analytics and B2B commerce functionality, reducing the time to market and allowing for accelerated innovation - serving notable customers across the globe such as Airbus, US Bank, Honda, and Desjardins. 

But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. We give our employees five days off to volunteer at charities they’re excited about, and Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!

About You and this Role

Are you a tech lover? Do you enjoy investigating like a detective? Do you enjoy interacting with new people every day? If your answer is yes you are at the right place. Liferay is looking for a sharp and hard-working Customer Support Engineer to join our growing support team. As a Customer Support Engineer you will have the opportunity to help resolve Liferay product issues for hundreds of companies in fields that range from entertainment to finance to government and more.

Key Objectives

  • Manage multiple reported issues among various customers simultaneously
  • Investigate real-life scenarios that occur within Liferay’s products
  • Recognize and gather crucial information which lead us to the solution
  • Configure different java web based environments each day to test and aim to reproduce customer issues
  • Maintain a professional and quality relationship with customers through our internal ticketing system
  • Communicate status updates and drive communication with customers from start to finish
  • Work together as a team to deliver the best possible solutions through brainstorming and knowledge sharing
  • Create and assist in maintaining internal and public facing documentation

Required Qualifications

  • Customer-focused engineer with a Computer Science background
  • Experience working with various application servers (mostly: Tomcat), and various databases (mostly: MySQL, Oracle)
  • Ability to speak, read, and write excellent English
  • Good problem solving and interpersonal skills
  • Motivation for continuous learning and improvement and flexibility to adjust quickly to changes
  • Proven ability to work on multiple tasks at the same time while paying strict attention to details
  • Passion for quality, client/partner satisfaction and new technologies.

What We Offer

  • Salary package w/ competitive benefits according to qualifications and experience
  • Opportunities to take responsibility, grow professionally, and Stay Nerdy
  • A positive and collaborative work culture
  • Check out what employees say about us on Glassdoor 
  • Working at a leading open-source company

Equal Opportunities Employer - Statement

Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.