Customer Advocacy Specialist

Customer Care Bangalore, India

About Liferay 

Liferay, Inc. is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges.  Liferay Experience Cloud is an all-in-one solution that unites our Liferay DXP and cloud platform capabilities with built-in analytics and B2B commerce functionality, reducing the time to market and allowing for accelerated innovation - serving notable customers across the globe such as Airbus, US Bank, Honda, and Desjardins. 

But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. We give our employees five days off to volunteer at charities they’re excited about, and Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!



Responsibilities

  • Build and maintain strong, long-lasting customer relationships
  • Operate as the central point of contact for the customers regarding their subscription
  • Clearly communicate customer issues and objectives to Liferay's Customer Support team to help ensure timely and successful solutions
  • Forecast and track projects to understand customer goals and proactively prevent future challenges
  • Assist with high priority customer escalations and restore trust in the Support team’s ability to deliver resolution
  • Manage and align customer’s expectations to fit with Liferay’s support policies
  • Provide monthly reports on customer health and project progress 
  • Provide regular updates, reports, and internal projects to department managers

  General Qualifications:

  • Four-year college degree or equivalent
  • Minimum 2 years experience in account management or related field
  • Excellent professional skills, including effective written and oral communication skills
  • Ability to position and negotiate effectively
  • Excellent listening skills and the ability to quickly identify customer needs
  • Proven ability to work on multiple tasks at the same time while paying strict attention to detail
  • Flexible and able to adjust quickly to changes
  • Computer proficient, preferably with experience in the portal, content management, & Microsoft Office

 

What We Offer

  • Salary package w/ competitive benefits according to qualifications and experience
  • Opportunities to take responsibility, grow professionally, and Stay Nerdy
  • A positive and collaborative work culture
  • Check out what employees say about us on Glassdoor 
  • Working at a leading open-source company

Equal Opportunities Employer - Statement

Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.