Partner Success Analyst
Company Operations Recife, PE
About Liferay
Liferay is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Liferay Experience Cloud is an all-in-one solution that unites our Liferay DXP and cloud platform capabilities with built-in analytics and B2B commerce functionality, reducing the time to market and allowing for accelerated innovation - serving notable customers across the globe such as Airbus, US Bank, Honda, and Desjardins.
But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. We give our employees five days off to volunteer at charities they’re excited about, and Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!
About You and this Role
The Liferay Partner Success Manager is a key part of our channel ecosystem. This role is responsible for establishing relationships with partners while focusing on growth and development, thus leading to their success within the Liferay ecosystem. You will act as an ambassador to other Liferay teams such as sales, marketing, finance and legal, to organize and prioritize partner requests and tasks. You will support Liferay and the partner to ensure that both interests are protected and respected; allowing partners to truly feel a part of the Liferay team. At Liferay we believe that our partners' success is Liferay’s success.
Key Objectives
Manage Liferay partners’ lifecycle within specified territory
Establish and maintain annual partner business plans, in collaboration with sales, marketing, and partners
Collaborate regionally and globally to ensure alignment with colleagues and partners
Identify operational bottlenecks across the partner journey and design automated workflows to improve partner experience and scale internal support.
Ensure partners comply with Liferay partner program requirements and KPIs
Drive regular business reviews with regional leaders and partners
Assist in partner recruitment and due diligence
Help to facilitate and resolve day-to-day challenges and disputes
Manage partner access to various systems and tools
Process partner lead / deal registrations, and communicate across departments as needed
Track and manage partner enablement and onboarding
Serve as cross department liaison
Required Qualifications
Ability to speak and write English fluently
Previous experience in a customer/partner facing role
Proficient in Salesforce.com, spreadsheets, and presentation software
Excellent communication skills and experience, particularly with the executive level
Time management and prioritization skills
What We Offer
Salary package w/ competitive benefits according to qualifications and experience
Opportunities to take responsibility, grow professionally, and Stay Nerdy
A positive and collaborative work culture
Check out what employees say about us on Glassdoor
Equal Opportunities Employer - Statement
Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.