Engagement Manager

Consulting Bangalore, India

About Liferay

Liferay, Inc. is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges.  Liferay Experience Cloud is an all-in-one solution that unites our Liferay DXP and cloud platform capabilities with built-in analytics and B2B commerce functionality, reducing the time to market and allowing for accelerated innovation - serving notable customers across the globe such as Airbus, US Bank, Honda, and Desjardins.

But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. We give our employees five days off to volunteer at charities they’re excited about, and Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run! 

About you and the role

The Engagement Manager (EM) is responsible for the fulfillment of consulting projects/engagements. From pre-existing packages to creating new packages from scratch, helping lead subject matter engagements and enhancing the leadership team for full lifecycle projects, EMs should be familiar with all aspects of our consulting.Engagement Manager will provide our teams and resource management leaders with necessary information to effectively manage allocation of resources to help assure the right people are working on the right activities, achieve resource utilization goals, and stay on track regarding client delivery expectations.

Key Objectives

  • Delivery of client project based on scope, schedule, and budget 
  • Works with multiple teams from proposal support to billing 
  • Handling client escalation issues, facilitate discussion, and conflict resolution
  • Schedule and facilitate regular meetings 
  • Communicate regular status updates both to client and internally 
  • Participate in resource allocation for projects according to the needs of the business 
  • Respond to client needs as they arise to ensure client satisfaction 
  • Following Liferay’s Services methodology for delivery 
  • Mentor associate engagement manager
  • Works with sales team during the proposal process
  • Collaborate with project managers to deliver full life cycle projects 
  • Communicate overall solution to explain client investment
  • Participate in an agile process to clarify requirements, manage team delivery and obtain feedback on team deliverables
  • Take ownership of tasks assigned

Qualifications

  • Analytical thinker and problem solver
  • Knowledge of Software development concepts

Skillet

  • DXP Administration
  • Experience w/ gathering requirements
  • Create proposals
  • Gap analysis
  • Clear verbal and written communication
  • Conduct workshops

What We Offer

  • Salary package w/ competitive benefits according to qualifications and experience
  • Opportunities to take responsibility and grow professionally
  • A positive and collaborative work culture
  • Working at a leading open source company

Equal Opportunities Employer - Statement

Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.