Revenue Operations Analyst
Sales Operations Madrid, Spain
About Liferay
Liferay is a uniquely profitable B2B enterprise software company with 1,100+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Liferay Experience Cloud is an all-in-one solution that unites our Liferay DXP and cloud platform capabilities with built-in analytics and B2B commerce functionality, reducing the time to market and allowing for accelerated innovation - serving notable customers across the globe such as Airbus, US Bank, Honda, and Desjardins.
But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. We give our employees five days off to volunteer at charities they’re excited about, and Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!
About You and this Role
The Operations Analyst will play a key role in coordinating and managing critical processes, tools, and policies that support the smooth day-to-day operations of Liferay.
As a Revenue Operations Analyst on the EMEA team at Liferay, you will report directly to the Revenue Operations Manager in Dublin, and work cross-functionally with Sales, Marketing, Success, and IT partners to improve the productivity of the Sales team. You will be working with smart and driven individuals focused on delivering high-impact projects.
The ideal candidate must be detail-oriented, data-driven, and have excellent analytical skills. Creating strategic partnerships with EMEA sales leadership and building efficient, scalable sales processes will be critical to success in this role. Software-as-a-service or other subscription-based work experience will be beneficial. If you are proactive, organized, have good communication and are willing to learn a lot about a decentralized multinational operation, this role is made for you!
Key Objectives
- Participate in high-priority projects including strategic planning, lead routing, forecasting, process improvements.
- Provide first-line operations support to the sales team.
- Analyze KPI and metrics to identify trends and data-driven insights; provide recommendations to improve sales effectiveness.
- Work with the global sales operations team to create and implement regionally sound business and system processes.
- Proactively track and analyze data to drive operational excellence in the Sales organization through identification and execution of opportunity areas that create efficiency, remove obstacles, or create improved processes and approaches to the business.
- This role’s responsibilities will have equal admin and operational analyst tasks.
- Manage and maintain Salesforce processes
- Approve Order Forms for all regions
- Assist with Sales Ops commission reporting
- Assist with QBR & other ad hoc presentations
- Develop and implement sales process improvements
- Provide support and training to sales teams on Salesforce and other platform usage.
- Support GM’s and Sales team with ad hoc queries and support for initiatives
- Collaborate with stakeholders to streamline sales operations
- Make recommendations & assist in complex projects to improve operational efficiencies
Required Qualifications
- Good working knowledge of Salesforce & Sales Tools
- Experience with Google suite products
- Strong analytical skills with the ability to identify trends and insights from data
- Experience in process improvement and project management.
- Ability to train and support sales teams.
- Knowledge of sales operations best practices.
- Ability to multitask - switch seamlessly between different projects, adapt to changing priorities & meet deadlines
- Excellent communication skills - effectively convey complex information
What We Offer
- Salary package w/ competitive benefits according to qualifications and experience
- Opportunities to take responsibility, grow professionally, and Stay Nerdy
- A positive and collaborative work culture
Equal Opportunities Employer - Statement
Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.