Senior Project and Engagement Manager

Consulting Tokyo, Japan

About Liferay 

Liferay, Inc. is a uniquely profitable B2B enterprise software company with 1,000  fiery-eyed employees all across the Americas, Europe,  Asia and Middle East. As the leading provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges.  Our flagship product is the Liferay Digital Experience Platform, which companies like HP, Domino’s, and Airbus use to build customized experiences for their customers and employees.  But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. We give our employees five days paid off to volunteer at charities they’re excited about, and Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!

About You and this Role

Do you enjoy learning about how to guide teams to become the best possible? Do you have experience adapting agile or lean ideas to what a team needs at a specific moment in time? Is communication one of your strengths and you enjoy working in international projects? Do you like digging deep on issues the team might be facing regarding its delivery to find their root causes? Are you motivated and excited to work in a diverse and distributed team?

As a Senior Project and Engagement Manager you will be responsible for the day-to-day operations of support projects. You need to ensure that the project will be delivered in time therefore you need to be our single point of contact for project accountability, planning, communication.

Here are your core responsibilities:

  • Successful delivery of projects based on scope, schedule, and budget
  • Works with multiple teams from proposal support to billing.
  • Work with project team to handle project escalation issues, facilitate discussion, and conflict resolution
  • Help high-performance teams and individuals to track through progress and clear any project roadblocks following Liferay’s Services methodology for delivery
  • Able to organize and lead client discoveries in collaboration with internal and external client relationship managers & key stakeholders
  • Define, gather and analyze client requirements
  • Release planning and coordination within project teams
  • Proactively communicate a clear picture to team members of what project success looks like, and working with client leadership to build the comprehensive plan to get there
  • Ability to be flexible on changing project priorities and help the team identify crucial milestones for delivery
  • Effectively manage project risks and issues, tracking status and resolutions to help the project stay on course to achieve targeted outcomes
  • Managing scope and change control through project phases, stages and milestones
  • Handling client escalation issues, facilitate discussion and conflict resolution.
  • Communicate regular status updates both to our client and internally.
  • Participate in resource allocation for projects according to the needs of the business.
  • Works with the sales team during the proposal process.
  • Communicate overall solutions to explain client investment.
  • Respond to client needs as they arise to ensure client satisfaction.
  • Participates in strategy and requirements gathering for project estimation
  • Prepare for and actively communicate  project progress and potential issues in client meetings
  • Able to multi-task and parallelize priorities on a combination of internal and client projects
  • Effectively Manage and Mentor other Mid-level Project Manager and Associate Project Manager.
  • Expected (at times) to cover the responsibilities of a Lead Project Manager, a Mid-level Project Manager, or an Associate Project Manager.

Required Qualifications

  • +5 years of Agile/Waterfall Project Manager experience.
  • Intermediate knowledge and understanding of Software Development Lifecycle processes
  • Intermediate Agile Project Management Experience with the ability to work on cross functional, distributed teams
  • Experience in various project management tools - MS Office Suite and Atlassian project management tools
  • Critical, Analytical thinking and problem solving skills
  • Knowledge of Software development concepts
  • Excellent prioritization, organization, and time management skills and ability to work with minimal supervision
  • Advanced communication, presentation, and interpersonal skills including the ability to communicate complex business solution concepts clearly and persuasively to diverse audiences
  • Knowledge and experience in leading distributed cross functional teams; applying project management techniques in situations that involve a blend of resources from strategy through user experience design through development and deployment
  • Proactivity, joy for learning and facing new challenges and enjoy working in an international environment
  • Passion about personal development, continuous improvement and problem-solving.
  • Fluent verbal and written communication skills in Japanese  and English

Preferred Qualifications

  • Knowledge of content management systems and other portal platforms.
  • Knowledge of project management tools: JIRA, MS Project Plan.
  • Knowledge of software development methodologies (Software Development Lifecycle).
  • Computer Science or Engineering degree or equivalent level of demonstrated knowledge. 

Equal Opportunities Employer - Statement

Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.