Engagement Operations Manager

Operations United States


Description

 

Engagement Operations Manager

The primary responsibility of the Operations Manager is to provide project management and reporting support for the US Engagement Team.

 

Reporting Relationships:

      Reports directly to the VP, Engagement

Direct Reports:

      None

 

Major Responsibilities

      Collaborate with Sales, Engagement and delivery leaders to maximize engagement on large projects.

      Create ad-hoc reports related to projects, customers, and global LHH countries.

      Analyze engagement data, call data, performance data to identify trends, patterns, and areas of opportunity.

      Review staff performance metrics to identify patterns and areas of improvement.

      Update and maintain documentation to support engagement.  This includes teams, sharepoint, training materials, etc.

      Identify and implement operational efficiencies to improve engagement results and manage costs.

      Troubleshoot, escalate and follow up on technical issues.

 

Required Experience/Characteristics

      Excellent verbal and written communication skills

      Advanced Excel skills

      Ability to analyze large amounts of data from both a big-picture business perspective, and a detailed, action-oriented perspective.

      5 + years previous experience in a corporate setting

      Bachelor’s degree from an accredited college or university

      Independent, Self-Motivated and Disciplined; Ability to act and respond quickly

      Experience leading large teams or projects

      Proven skills working remotely and managing by influence

      Presentation skills to internal and external customers

      Strong technical skills and ability to identify patterns and solutions related to technology.

 

About LHH

The world of work is changing fast.

Profound changes at profound speed.

 

But whereas many see change as an existential threat,

a select few see it as an opportunity to make a difference.

An opportunity to deliver lifelong employability to a generation of talent in transition.

An opportunity to develop leaders, recognizing the capabilities needed for today,

while nurturing the expertise needed for the future.

And an opportunity to look beyond what’s right for a company, to what’s right for society as a whole.

 

And out of the few that see these opportunities, there are even fewer placed to actually deliver them.

At Lee Hecht Harrison, we have the scale, the expertise and the insight, not only to identify these opportunities, but to realize them.

 

Transforming workforces though career transition, talent development and strategic advisory.

Developing future skills, flexibility and foresight, delivered with a distinctly human heart.

 

We’re obsessively passionate, and quantifiably effective.

Making a difference to everyone we work with and for. And delivering it on a global scale.

 

Because opportunities aren’t there to be observed.

They’re there to be taken.

 

This is LHH.

This is Opportunity, delivered.

www.lhh.com