Local Market Client Partner

Sales Brazil
Contract Type: Full-time


Description

 

What does an exceptional Americas Client Partner do?

The Americas Client Partner (ACP) reports to the Client Partner Zone Leader, Americas, within the CIPO. The mandate of the role is two-fold: 1) to provide subject matter expertise as an active member of the sales team to convert opportunities and 2) to have overall responsibility for all phases of the engagement and ensure client satisfaction.

 

This position will provide subject matter expertise across all LHH solutions and will partner with sales teams to initiate, design and implement client solutions originating in local market. The ACP will balance time to support:

  • Converting new opportunities and ensuring successful implementation
  • Expanding within target accounts through valued trusted advisory and client partnership

The ACP will operate with passionate collaboration and balanced perspective with (1) clients, to bring innovative solutions that deliver business impact, (2) the CIPO, to bring the voice of the customer and ensure innovative continuous product development, and (3) with sales partners, to convert opportunities and expand within accounts.

 

The ACP will manage multiple internal teams in a matrix environment and ensure design, delivery, and implementation is consistent with client expectations and will ensure the execution and delivery of a world-class client experience.

 

Reporting Relationships:

Reports to the Client Partner Zone Leader, Americas

Direct Reports:

The ACP has matrix management responsibilities for instructional designers, digital SMEs and graphic designers and other functions and support areas.

Major Responsibilities

Phase of Implementation

Americas Client Partner responsibility

Sales

        For assigned opportunities, acts as an active member of the sales team

  • For target accounts, identifies opportunities for expansion

Opportunity Qualification

        Through discussions with LHH business development team and, with the client team, assesses the viability of the project, our competitive advantages, and our ability to achieve margin. 

        Determine a design that meets the objectives of the client

Winning the Deal

        Instils confidence in the LHH and client teams through subject matter and learning methodology expertise; has a strong POV on client needs, LHH solutions and capabilities, competitive considerations and the best way to win and scale the deal

        Designs the proposed solution to respond to client request (e.g., RFP)

        Writes and/or sources content on solution and POV to be included in client-facing materials (e.g., RFP response, pitch deck, etc.)

        With the LHH business development team, presents our solution to the client team

        Interfaces with the client team and is often the “face of LHH” – not a behind-the-scenes resource

Implementation

        Has overall responsibility for the successful execution of the project

Data Gathering and Analysis

        Conducts needs analysis with target audience and decision makers levels

Solution Design

        Finalizes design and learning methodology

        Leads LHH instructional design, assessment, technology, coaching and project management teams

Solution Delivery

        Pilots with cohort leveraging expert LHH facilitators, coaches and assessment professionals

        Based on feedback from sponsors and the pilot participants, makes necessary improvements to the solution and prepares for rollout to full population

Measurement

        Creates an evaluation strategy based on needs of the client leveraging qualitative and quantitative measures

 

What you’ll need to be successful

  • Demonstrated expertise in the field of human capital management
  • Minimum 10 years’ experience in leadership & organizational transformation working in both large, complex organizations and consulting environments
  • Knowledge of leadership development practices and principles
  • Experience in identifying opportunities to create customized development interventions
  • Consulting skills and an ability to build strong relationships internally and externally
  • Network of line executives, senior HR contacts, and external resources
  • Well-developed business acumen
  • Experience influencing at executive and senior stakeholder level
  • Multilingual and excellent oral and written presentation skills essential
  • Project management and co-ordination skills
  • Self-starter attitude combined with strong collaboration skills
  • Masters-level qualification or Ph.D. in Human Resources, Organizational Psychology, Organizational Development or related field is desired. Product/solutions management, product development/instructional design, technology, finance, marketing, sales, consulting, facilitator and coaching networks, production/graphics/editing, and diagnostic/survey analytics
  • Track record managing diverse teams developing, selling, implementing and consulting talent development with global clients
  • Ability to partner with organizations or SMEs to acquire, develop, market and sell intellectual property delivered by technology and ILT with assessments/data analytics and supported by coaching

 

 

Required Attributes

        Results oriented

        Delivery skills

        Ability to think laterally/ systemically; complex solution orientated

        Ability to navigate ambiguity

        Excellent influencing and stakeholder engagement skills

        Leadership

        Attention to detail

        Numerical reasoning

        Verbal reasoning

        High levels of initiative / self-motivation and drive

        Exceptional communication and interpersonal skill

        Effective team player

        Ability to self-direct