Description

Engagement Specialist

R: Candidate & Consultant Experience Manager

Key Accountabilities

• Demonstrate knowledge of all LHH programs, features, and benefits during phone calls.
• Provide professional and timely follow up to all client and individual inquiries.
• Manage individual expectations by clearly communicating next steps and timing.
• Meet and/or exceed established engagement KPI metrics.
• Adhere to established outreach protocols.
• Provide candidate onboarding documents & tools
• Conducting Employer Transition Meetings onsite/online
• Delivering Orientation sessions as Engagement activity (cooperating with Sales)
• Collaboration with sales sapports
• Verification of applications submitted through the application form in cooperation with the Sales team:
• Brief consultant on any specificities
• Being part of Testing Team
• Cooperating with Product Team on new IT solution for Candidates & internally
• Cooperation with Lead Consultant to onboard Career & JM Consultants to the new tools

 Qualtifications:

•  Prior customer service/sales experience
• Professional and articulate voice
• Excels working in a fast-paced environment with evolving business needs.
• Able to work a set Monday-Friday schedule.