ISR Manager, NA

Commerce / Vente : Sales Plano, Texas
Contract Type: Full-time


Position at Lee Hecht Harrison (Global)

Manager, North America Inside Sales

As Manager of the North America (N.A.) Inside Sales Team your mission is to build, steer, coach, develop, and grow the North America inside sales team within LHH. You will help scale the function for future growth by implementing iterative talent, technology, and sales processes needed to ensure we have the opportunity to tell our potential clients in North America about the LHH solutions available to help ensure their workforce is optimized to support their business of the future.

Come drive growth, innovation, and change, and advocate to the market the benefits of embracing change with LHH.


Reporting Relationships:

      Reports to SVP, Sales


Direct Reports:

      Manager a team of 7-9 Inside Sales Representatives (ISR)


In this role you can expect to:

Key Accountabilities

      Manage a team of 7-9 N.A Inside Sales Representatives (ISR) to build sales pipeline through a mixture of outbound calling and emailing, inbound lead follow-up and prospecting.

      Build a culture of performance and accountability within the ISR team, taking ownership for consistently achieving personal and team objectives

      Provide coaching and support with the goal of developing the sales skills of the team, ultimately developing individual careers and creating an environment for growth

      Drive adoption of best practice processes across the team; aligning approach with global SDR teams as necessary

      Work closely with the sales leadership to ensure lead quality, quantity, and proper follow-up and align pipeline to needs of sales organization

      Collaborate cross functionally with marketing to define campaign follow up, inbound strategy and execution and reporting

      Provide detailed reporting on team's activities and performance as well as accurate forecasts to leadership. Partnering with Sales Operations to advance analytics of the function.

      Meet and exceed department revenue goals.

      Recruit and retain top talent.

      Set pipeline activity targets and drive forecast accuracy.

      Review existing process and identify opportunities for improvement and ensure consistent adherence to sales process.

      Provide input and guidance on sales tools, technology, processes, and best practices to drive outcomes and efficiencies of the inside sales team.


Successful Candidates will demonstrate:

Successful candidates needs to be a fit for LHH’s unique operating environment and culture: committed to making a difference, going the extra mile, and holding themselves personally accountable for our clients’ success.

The best candidates will exhibit boundless curiosity, structured thinking, relentless drive, effective collaboration, and direction through influence. They will communicate in a compelling way and find creative and scalable solutions to ambiguous problems.

      Background with and lead qualification and prospecting-related applications such as Outreach and SalesLoft highly desirable

      Proven track record of building and managing professional inside sales teams in a high performing, rapidly growing environment

      A history of developing inside sales representatives

      Successful individual producer. Ability to close business. Willing and able to get on the phone to      motivate staff

      Metrics motivated. Be comfortable with reporting. Understand the numbers, why they are vital, how to achieve them and how to drive employees to achieve goals

      Motivating and inspiring

      Well spoken and well written. Ability to communicate plans effectively

      Ability to grasp business, formulate long-term strategies and adjust as needed

      Building effective lead generation teams

      High stress tolerance, adaptable, ability to deal with unexpected situations

      Minimum 5 years in outbound sales management

      Strong analytical, organizational and time management skills

Lee Hecht Harrison (LHH) helps businesses transform their workforce so they can accelerate performance. We recognize that radical change is impacting every aspect of the workplace: how we work, how we lead, how we collaborate and how we learn. These transformations are creating a world of opportunity and the most successful people don’t fear this change, but rather embrace it and capitalize on the opportunities it presents.

Not only do we help our clients harness the changing environment build better leaders, better careers, and better businesses, but we aspire to do the same for ourselves. Thus, we are in the process of transforming our go-to-market approach. And we’re asking you to help steer the charge as part of a brand-new team.


About LHH

The world of work is changing fast.

Profound changes at profound speed.


But whereas many see change as an existential threat,

a select few see it as an opportunity to make a difference.

An opportunity to deliver lifelong employability to a generation of talent in transition.

An opportunity to develop leaders, recognizing the capabilities needed for today,

while nurturing the expertise needed for the future.

And an opportunity to look beyond what’s right for a company, to what’s right for society as a whole.


And out of the few that see these opportunities, there are even fewer placed to actually deliver them.

At Lee Hecht Harrison, we have the scale, the expertise and the insight, not only to identify these opportunities, but to realize them.


Transforming workforces though career transition, talent development and strategic advisory.

Developing future skills, flexibility and foresight, delivered with a distinctly human heart.


We’re obsessively passionate, and quantifiably effective.

Making a difference to everyone we work with and for. And delivering it on a global scale.


Because opportunities aren’t there to be observed.

They’re there to be taken.


This is LHH.

This is Opportunity, delivered.

LHH is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans’ status, age, or any other characteristic protected by law.

For additional information on our Diversity and Inclusion policy, please consult the following link: