Project Coordinator - Career Transition & Talent Development

Sales Frankfurt, Germany Düsseldorf, Germany Hamburg, Germany München, Germany


Description

 

What does an exceptional German and English speaking Project Coordinator do?

The Project Coordinator role sits within our Sales organisation and works effectively between both sales and operational teams.  ‘Customer Success’ specialises in three areas:  Account Management / Project Management / Shared Services.

 

The Project Coordinator role is customer facing as needed, proactively and independently managing all aspects of the implementation of projects within contracts from planning through to feedback collection. Ensuring all agreed deliverables during the life of the contract are met on time and to the highest quality. 

 

The Project Coordinator will drive project scoping meetings, continually update key stakeholders at every step of the project and provide reporting requirements either on a quarterly basis or by projects. 

 

Reporting Relationships:

      Reports to the SVP Customer Success EMEA

 

As the new Project Manager, you will

      Technical understanding of LHH products 

      Ability to create & follow a project plan & implement custom requirements 

      Ability to develop and manage project plan documents with inter-dependencies. 

      Maintain project charters throughout project lifecycle.  

      Support cross-functional teams in matrix environment 

      Manage and track risks, actions and decisions 

      Maintain project budget and profitability 

      Responsible for the accuracy and completeness of all project deliverables as needed

      Monitor production and quality to customer/stakeholder/sponsor standards 

      Identify and resolve/escalate issues and risks 

      Report on project progress, offers viable solutions and opportunities as they arise 

      Liaise with customer throughout the project 

      Manage multiple projects  

      Host meetings and set expectations for project 

      Confirm and implement reporting requirements 

      Ensure that all opportunities and templates are set up correctly in orbit as per the customer brief

      Liaise with the billing team where necessary to ensure BRF checks and CBRs are created pre-delivery commencing

      Support the billing team where required to ensure that purchase orders are in place, escalating to the CP and customer when needed

      Maintain housekeeping of ORBIT and supporting documentation – any changes to a client process must be documented at all times to support a smooth referral and engagement process and ensure that all internal stakeholders are notified of changes relevant to perform their role correctly

      Manage and coordinate on-site delivery programmes (out of office), ensuring that delivery schedules and resources are set to meet client needs and all consultants are briefed in advance of the project with the scope of work and their invoicing requirements 

 

Financial Tracking

      Maintain a log of all billing for out of office projects and to utilise this information to feed into the LHH Penna projections report each week and update the Out of Office activity tracker

      Check that programme prices are in line with parameters set to achieve our DSC KPIs – raising to your Project Manager any concerns

      Confirmation of project fees and efficient resourcing of consultants to ensure optimal profitability is achieved

 

Reporting and MI

      Prepare, analyse and present customer reports for use in QPR and APR meetings

      Review trends and themes and proactively share findings or concerns with key internal stakeholders

      Build and prepare customer specific reports that are needed for weekly or monthly MI

      Participate as appropriate in partner reviews and sales presentations to key prospects and established customers

 

Required Experience/Characteristics

      4+ years Project / Program management experience 

      Experience implementing talent development and career transition programmes

      English and German speaker – at fluency level

      Undergrad required, post graduate degree strongly desired

      Exhibits executive presence in; communication, credibility, confidence, and image

      Experience working with exec level customers

      Experience managing international accounts or projects

      Platform presentation experience 

      Highly proficient in computer/data skills including Word, Excel, PPT, Outlook

 

Knowledge of and experience in one of more of the following:  

o Career Transition o Leadership development 

o Assessments/surveys/analytics 

o Coaching 

      Passionate about customer service and enjoys client contact

      Proven Project Management skills with strong commercial acumen

      Proactive self-starter, a clear and positive communicator

      Proactive in difficult situations, remains accountable

      Excellent relationship building skills 

      Highly organised and able to work under pressure

      Demonstrates flexibility and willingness to collaborate

      Excellent IT skills and good knowledge of key CRM systems

      Intermediate or above Microsoft Office skills, particularly PowerPoint 

      Analytical skills, experience reporting on project data  

      Willing to learn new technology

 

 About LHH

The world of work is changing fast.

Profound changes at profound speed.

 

But whereas many see change as an existential threat,

a select few see it as an opportunity to make a difference.

An opportunity to deliver lifelong employability to a generation of talent in transition.

An opportunity to develop leaders, recognizing the capabilities needed for today,

while nurturing the expertise needed for the future.

And an opportunity to look beyond what’s right for a company, to what’s right for society as a whole.

 

And out of the few that see these opportunities, there are even fewer placed to actually deliver them.

At Lee Hecht Harrison, we have the scale, the expertise and the insight, not only to identify these opportunities, but to realize them.

 

Transforming workforces though career transition, talent development and strategic advisory.

Developing future skills, flexibility and foresight, delivered with a distinctly human heart.

 

We’re obsessively passionate, and quantifiably effective.

Making a difference to everyone we work with and for. And delivering it on a global scale.

 

Because opportunities aren’t there to be observed.

They’re there to be taken.

 

This is LHH.

This is Opportunity, delivered.

www.lhh.com

 

LHH is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans’ status, age, or any other characteristic protected by law.

For additional information on our Diversity and Inclusion policy, please consult the following link:  https://www.lhh.com/us/en/diversity-and-inclusion