Project Coordinator - Career Transition & Talent Development
The Project Coordinator role sits within our Sales organisation and works effectively between both sales and operational teams. ‘Customer Success’ specialises in three areas: Account Management / Project Management / Shared Services.
The Project Coordinator role is customer facing as needed, proactively and independently managing all aspects of the implementation of projects within contracts from planning through to feedback collection. Ensuring all agreed deliverables during the life of the contract are met on time and to the highest quality.
The Project Coordinator will drive project scoping meetings, continually update key stakeholders at every step of the project and provide reporting requirements either on a quarterly basis or by projects.
Reports to the SVP Customer Success EMEA
As the new Project Manager, you will
Technical understanding of LHH products
Ability to create & follow a project plan & implement custom requirements
Ability to develop and manage project plan documents with inter-dependencies.
Maintain project charters throughout project lifecycle.
Support cross-functional teams in matrix environment
Manage and track risks, actions and decisions
Maintain project budget and profitability
Responsible for the accuracy and completeness of all project deliverables as needed
Monitor production and quality to customer/stakeholder/sponsor standards
Identify and resolve/escalate issues and risks
Report on project progress, offers viable solutions and opportunities as they arise
Liaise with customer throughout the project
Manage multiple projects
Host meetings and set expectations for project
Confirm and implement reporting requirements
Ensure that all opportunities and templates are set up correctly in orbit as per the customer brief
Liaise with the billing team where necessary to ensure BRF checks and CBRs are created pre-delivery commencing
Support the billing team where required to ensure that purchase orders are in place, escalating to the CP and customer when needed
Maintain housekeeping of ORBIT and supporting documentation – any changes to a client process must be documented at all times to support a smooth referral and engagement process and ensure that all internal stakeholders are notified of changes relevant to perform their role correctly
Manage and coordinate on-site delivery programmes (out of office), ensuring that delivery schedules and resources are set to meet client needs and all consultants are briefed in advance of the project with the scope of work and their invoicing requirements
Maintain a log of all billing for out of office projects and to utilise this information to feed into the LHH Penna projections report each week and update the Out of Office activity tracker
Check that programme prices are in line with parameters set to achieve our DSC KPIs – raising to your Project Manager any concerns
Confirmation of project fees and efficient resourcing of consultants to ensure optimal profitability is achieved
Reporting and MI
Prepare, analyse and present customer reports for use in QPR and APR meetings
Review trends and themes and proactively share findings or concerns with key internal stakeholders
Build and prepare customer specific reports that are needed for weekly or monthly MI
Participate as appropriate in partner reviews and sales presentations to key prospects and established customers
4+ years Project / Program management experience
Experience implementing talent development and career transition programmes
English and German speaker – at fluency level
Undergrad required, post graduate degree strongly desired
Exhibits executive presence in; communication, credibility, confidence, and image
Experience working with exec level customers
Experience managing international accounts or projects
Platform presentation experience
Highly proficient in computer/data skills including Word, Excel, PPT, Outlook
Knowledge of and experience in one of more of the following:
o Career Transition o Leadership development
Passionate about customer service and enjoys client contact
Proven Project Management skills with strong commercial acumen
Proactive self-starter, a clear and positive communicator
Proactive in difficult situations, remains accountable
Excellent relationship building skills
Highly organised and able to work under pressure
Demonstrates flexibility and willingness to collaborate
Excellent IT skills and good knowledge of key CRM systems
Intermediate or above Microsoft Office skills, particularly PowerPoint
Analytical skills, experience reporting on project data
Willing to learn new technology
The world of work is changing fast.
Profound changes at profound speed.
But whereas many see change as an existential threat,
a select few see it as an opportunity to make a difference.
An opportunity to deliver lifelong employability to a generation of talent in transition.
An opportunity to develop leaders, recognizing the capabilities needed for today,
while nurturing the expertise needed for the future.
And an opportunity to look beyond what’s right for a company, to what’s right for society as a whole.
And out of the few that see these opportunities, there are even fewer placed to actually deliver them.
At Lee Hecht Harrison, we have the scale, the expertise and the insight, not only to identify these opportunities, but to realize them.
Transforming workforces though career transition, talent development and strategic advisory.
Developing future skills, flexibility and foresight, delivered with a distinctly human heart.
We’re obsessively passionate, and quantifiably effective.
Making a difference to everyone we work with and for. And delivering it on a global scale.
Because opportunities aren’t there to be observed.
They’re there to be taken.
This is LHH.
This is Opportunity, delivered.
LHH is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans’ status, age, or any other characteristic protected by law.
For additional information on our Diversity and Inclusion policy, please consult the following link: https://www.lhh.com/us/en/diversity-and-inclusion