Candidate Engagement Executive

Operations London, United Kingdom


Candidate Engagement Executive

The key role of the Candidate Engagement Executive is to outline the main services of the LHH offering and coordinate a first meeting or interaction with a consultant. This role is critical to the business and operates as a sub-sales team once a client need has been identified in order to achieve revenue targets.


Reporting Relationships:

      Engagement Team Manager



Major Responsibilities

Key Accountabilities

      Receiving new individual referrals from sponsor clients, delivering an introductory call to the candidate and scheduling a consultant first meeting or interaction to secure the revenue.

      Meet key KPIs aligned to revenue targets and engagement rates for the business.

      Working to Client SLAs to make contact with the candidate within the necessary timeframes

      Accountable for an LHH outreach schedule based on the quality of the candidate details

      Assigning clients to the relevant consultant (taking on board skill set and geographic location)

      Management of consultant diaries for UK 1:1 meetings

      Ability to speak to candidates at all levels and respond appropriately to various emotions that may be presented, while keeping an accurate log of data and record of conversations

      Ability to respond tactically and convert candidates that may be less responsive to LHH services

     Production of bespoke correspondence to clients where standard programmes may vary, or additional information is requested

      Communicating with corporate clients, Client Partners and Project Managers on project requirements and queries

      Various administrative & business support tasks as and when required by the wider business

Required Experience/Characteristics

      Ability to operate in a high-pressured environment where workloads may vary significantly from project to project

      Excellent telephone manner with all levels of candidates

      Highly proficient in written and spoken English

      Demonstrable track record of meeting deadlines

      Demonstrable track record of good organisation skills with the ability to multi-task and prioritise

      A hunger and drive for hitting daily targets and working collaboratively as a team

      Be able to keep calm when faced with an ever-changing workload and operating in a highly pressured environment

      Ability to follow a business process as presented in the business manual

      Passionate about people and the LHH proposition

      Passionate about candidate needs

      Flexible and a “can do” attitude


      Demonstrable experience in a sales targeted role is highly desired

      Experience in outbound sales of services


What we offer


      Contract: Permanent

      Contract Type: Full Time

      Hours: 37.5

      Schedule: 9am-5:30pm, Monday-Friday

      Salary: Depending on Experience


Must have the right to work in the UK



About LHH

The world of work is changing fast.

Profound changes at profound speed.


But whereas many see change as an existential threat,

a select few see it as an opportunity to make a difference.

An opportunity to deliver lifelong employability to a generation of talent in transition.

An opportunity to develop leaders, recognizing the capabilities needed for today,

while nurturing the expertise needed for the future.

And an opportunity to look beyond what’s right for a company, to what’s right for society as a whole.


And out of the few that see these opportunities, there are even fewer placed to actually deliver them.

At Lee Hecht Harrison, we have the scale, the expertise and the insight, not only to identify these opportunities, but to realize them.


Transforming workforces though career transition, talent development and strategic advisory.

Developing future skills, flexibility and foresight, delivered with a distinctly human heart.


We’re obsessively passionate, and quantifiably effective.

Making a difference to everyone we work with and for. And delivering it on a global scale.


Because opportunities aren’t there to be observed.

They’re there to be taken.


This is LHH.

This is Opportunity, delivered.

LHH is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans’ status, age, or any other characteristic protected by law.

For additional information on our Diversity and Inclusion policy, please consult the following link: